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HelpDocs Bookmarked

Bookmarked explores the art & craft of knowledge bases and customer support while delving into the lives of the people behind them.

Customer stories collection logo

Hear about the companies using HelpDocs to change the world. From medical software to educational robots—they all have a story to tell.

Support Smarter collection logo

We delve into the world of knowledge bases and customer support to try to figure out how to create a better support experience for our customers.

Backpage collection logo

Personal stories, remote work, and a lot of emoji. We open up about what we’re doing and how we’re feeling so you get to know us a little better.

Product Updates collection logo

Read about the latest updates to the HelpDocs platform right here. From features to fixes and everything in between, we'll give you a roundup.

December 2022 Product Updates
Announcements

December 2022 Product Updates

Puns are in force this holiday season as we wrap up 2022 with our latest product updates. Cheers to that!

June 2022 Product Updates
Announcements

June 2022 Product Updates

We've introduced a bunch of highly requested features this month. A new writer role, two-factor authentication, local backups, and more.

December 2021 Product Updates
Announcements

December 2021 Product Updates

To round off 2021 we've shipped big improvements to translation features and better tools for power users.

April 2021 Product Updates
Announcements

April 2021 Product Updates

Massive speed improvements for Knowledge Bases & Lighthouse, better team sharing options for Clips, and much more.

January 2021 Product Updates
Announcements

January 2021 Product Updates

A totally redesigned dashboard, new stats experience, and better clips mean your HelpDocs subscription just got a neat upgrade.

October Product Updates 2020
Announcements

October Product Updates 2020

Smarter, easier, quicker. This month's upgrades mean you can create better articles faster.

August 2020 Product Updates
Announcements

August 2020 Product Updates

Powerful new workflow tools mean better articles faster with help.new and the recent articles sidebar. Plus smart new components make your articles more readable.

July 2020 Product Updates
Announcements

July 2020 Product Updates

Build a knowledge base template without pushing changes live for customers, a knowledge base inspiration gallery, and smarter export options.

May 2020 Product Updates
Announcements

May 2020 Product Updates

Introducing our new Learn Tab, a helpful walkthrough of HelpDocs, and built-in cookie consent.

January 2020 Product Updates
Announcements

January 2020 Product Updates

A new way to update without publishing, a fresh login look, and help avoiding duplication.

November 2019 Product Updates
Product Insights

November 2019 Product Updates

Default permissions, a new place for demos, and endless bug fixes shipped in November. Take a look 👀

October 2019 Product Updates
Announcements

October 2019 Product Updates

This month we focused on making things faster and more efficient. We shipped a change to the way we serve assets, a brand new marketing site, and a bunch of tweaks and fixes. 🦄✨ Take a look 👀

September 2019 Product Updates Post
Announcements

September 2019 Product Updates Post

A revamped settings menu, v4 Bars custom theme, improved tagging, and more.

August 2019 Product Updates Post
Announcements

August 2019 Product Updates Post

An overhauled content list, super easy content reordering, smarter content filtering, and a better text editor.

July 2019 Product Updates Post
Announcements

July 2019 Product Updates Post

Lighthouse is now smarter. Now even better on mobile and keeps your history with a back button. Plus an update to the way Stale works 🍃

June 2019 Product Updates
Announcements

June 2019 Product Updates

Keep your articles engaging with blocks, an easier way to insert smart content. Plus, keep track of search clicks so you know what people are searching for and which articles they find themselves on. ✨

May 2019 Product Updates
Announcements

May 2019 Product Updates

Snappier loading with our database migration, multilingual versioning, and restore your trashed articles. 🗑❤️

April 2019 Product Updates
Announcements

April 2019 Product Updates

The past month has been pretty intense. But in a good way 😬. Sebastian joined the Customer Education team. I went on a 10-day jolly vacation to renovate my new house 🏚. And as usual, the team shipped truckloads of features, fixes, and tweaks to make your lives a little easier 🚛. Lighthouse

March 2019 Product Updates
Announcements

March 2019 Product Updates

It's been a big month for us at HelpDocs. We've started hiring again and already expanded the team (hey team! 👋). We've also shipped tons, as usual. And I hope you love it all as much as I do 🦄✨

February 2019 Product Updates
Announcements

February 2019 Product Updates

We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing Markdown in HelpDocs since the very beginning. But we've always been hesitant to add support. There's a few issues with

Introducing the New and Improved HelpDocs Chrome Extension
Announcements

Introducing the New and Improved HelpDocs Chrome Extension

Decisions to overhaul any part of HelpDocs are never made lightly. They usually involve lots of discussions back and forth in Slack before we even attempt to introduce them to the roadmap. We have to be sure everything we do benefits our users. And like any company who want to

Late 2018 Product Updates
Announcements

Late 2018 Product Updates

Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you some much-updated updates to the platform. TL;DR we added a bunch to the text editor, made multilingual more multilingual,

Autumn 2018 Product Update
Announcements

Autumn 2018 Product Update

The crisp Autumn air is definitely setting in now. Heading to the gym in the early morning, I’ve already had to crack out the de-icer to defrost the windscreen, so that can only mean one thing…it must be time for another product updates post! Over the past couple

Introducing PDF Downloads
Announcements

Introducing PDF Downloads

A few months ago a customer asked us whether we had a solution for offline documentation. We didn’t. To be honest, it wasn’t something we’d thought much about before. Internally, we spoke about offline usage. Since the initial inquiry, we’d seen increased interest from many different

Late-Summer Product Updates
Announcements

Late-Summer Product Updates

Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be modest and say something like “it’s been a quiet few months”, or something equally inaccurate. 🤷🏻‍♂️ There's a ton of

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