Bookmarked explores the art & craft of knowledge bases and customer support while delving into the lives of the people behind them.
Hear about the companies using HelpDocs to change the world. From medical software to educational robots—they all have a story to tell.
We delve into the world of knowledge bases and customer support to try to figure out how to create a better support experience for our customers.
Personal stories, remote work, and a lot of emoji. We open up about what we’re doing and how we’re feeling so you get to know us a little better.
Read about the latest updates to the HelpDocs platform right here. From features to fixes and everything in between, we'll give you a roundup.
April 2019 Product Updates
The past month has been pretty intense. But in a good way 😬. Sebastian joined the Customer Education team. I went on a 10-day jolly vacation to renovate my new house 🏚. And as usual, the team shipped truckloads of features, fixes, and tweaks to make your lives a little easier 🚛. Lighthouse
February 2019 Product Updates
We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing Markdown in HelpDocs since the very beginning. But we've always been hesitant to add support. There's a few issues with
Introducing the New and Improved HelpDocs Chrome Extension
Decisions to overhaul any part of HelpDocs are never made lightly. They usually involve lots of discussions back and forth in Slack before we even attempt to introduce them to the roadmap. We have to be sure everything we do benefits our users. And like any company who want to
Late 2018 Product Updates
Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you some much-updated updates to the platform. TL;DR we added a bunch to the text editor, made multilingual more multilingual,
Autumn 2018 Product Update
The crisp Autumn air is definitely setting in now. Heading to the gym in the early morning, I’ve already had to crack out the de-icer to defrost the windscreen, so that can only mean one thing…it must be time for another product updates post! Over the past couple
Introducing PDF Downloads
A few months ago a customer asked us whether we had a solution for offline documentation. We didn’t. To be honest, it wasn’t something we’d thought much about before. Internally, we spoke about offline usage. Since the initial inquiry, we’d seen increased interest from many different
Late-Summer Product Updates
Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be modest and say something like “it’s been a quiet few months”, or something equally inaccurate. 🤷🏻♂️ There's a ton of