Hear about the companies using HelpDocs to change the world. From medical software to educational robots—they all have a story to tell.
Stone Notebooks, Forest Fires and Building a Climate Positive Future: In Conversation With A Good Company
A good origin story always has an element of tragedy or disaster that leads to an epic realisation. For Anders Ankarlid and A Good Company, that moment came in the burning summer of 2018.
Referrals, Culture, and Putting People First: In Conversation with Referral Rock
The idea of word-of-mouth marketing is nothing new. It's at work everywhere, but you don't always notice it. It might include hitting up your tech buddy to get advice on the best new computer. Or grabbing a pair of shoes because of a social media superstar. Or heading to a
Star Wars Robots and Educating the Future Innovators—In Discussion with Sphero's Sara Sampson
Like most nerdy movie buffs and tech lovers, I’m a big fan of Sphero [https://www.sphero.com/], the masterminds behind that BB-8 Star Wars robot [https://www.sphero.com/starwars/bb8]. They are—in my humble and totally unqualified opinion—one of the most innovative consumer robotics companies
Centralised Knowledge and Support is Empowering a Decentralised Network
Data is big business. If you use cloud storage for data, you already know and understand the importance of it. It keeps your data stored and accessible in a safe and reliable way. As hacks upon hacks drop into our news feeds at what seems like an exponential rate, you're
How ready2order Scaled Support for Store Owners Across the Globe
Setting up a new store is a wild, messy, exciting time. Fitting it out, finishing up the last coat of paint, and arranging the big day when you’re finally open for business. The thing you’re probably not thinking about is stock management, discounting, order management, and customer profiles.
Helping Real Estate Agents Match Hearts with Homes
For many buying a home is one of life’s most important and memorable steps. Real estate agents are there to help find the perfect pad for you. Whether the clients are a young couple eager to put down a deposit on a first home or a growing family looking
Educating Users and Inspiring Visitors Around the Globe
Anyone who's travelled knows the excitement of arriving in a new destination, eager to explore and lay your senses on the sights and experiences. Each turn has its own story to tell. It's that story GuidiGO [https://www.guidigo.com/en] want to enable local experts and educators to tell.
Bolstering Self-Serve Support at Scale with HelpDocs
Drift is building a new way for businesses to buy from businesses. Through the power of intelligent bots and playbooks, over 50,000 businesses are able to direct visitors to book meetings or take other actions when they land on their site. From its headquarters in Boston, the company is
Lending a Helping Hand Inside the Classroom
We've all got cherished memories from our few first years at school. Learning the alphabet, making the difficult decision between having milk or juice as a snack, and creating far too much mess with PVA glue. But I'm sure you never thought about how much hard work your teachers put
Shredding off 25% Support Load to Self-Serve
Solvo [https://solvo.nl] helps over 5.5 million people in the Netherlands find, compare, and book medical specialists every month. By showing reliable medical information in a clear language, the company matches up patients with a specialist that will aid them on their way to better health. They take