Announcements Late-Summer Product Updates Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be modest and say
Announcements A Powerful New Text Editor and Dashboard for Everyone If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing letters of complaint
Announcements June Product Updates: Turbo Translations, Quick Clips, and Launching Lighthouse June was a big month for the team at HelpDocs. We shipped a bunch of fixes, a few key updates, and some cool new features like automatic machine translations. We also hired, well,
Announcements A New Way to Keep Your Docs Fresh If you're anything like us, you like to ship, often. It's not always a big and shiny new feature. Sometimes it's simple bug fixes or subtle changes to the user experience that make
Announcements May Product Updates: Help Customers Find & Digest Information Two years ago we weren't serving any articles. Today, we serve over 20 million of them every month across the globe. Quite the leap, eh? We've faced unique challenges. How do we serve
Announcements Say Hello to HelpDocs Articles Inside the Intercom Messenger Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them in front of
Announcements Bring Your Knowledge Base Directly into Your Inbox: Updates to Our Front Plugin We’ve long been fans of Front, the team behind the first collaborative multichannel inbox. So much so, we’ve been keen to improve our own customer support workflow within their app. One
Announcements Custom Template Changes, Infrastructure Improvements, and a Guide: March Product Updates With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly about infrastructure upgrades.
Support Smarter Introducing Our First Guide: Building a Knowledge Base from Scratch It’s easy to leave setting up a knowledge base at the bottom of your to-do list. Or y’know, assign that one to another teammate. No biggie. 🤨 Like an author getting started
Announcements Our New & Improved Slack Integration: Make Your Knowledge Base a Team Sport Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’s not always
Announcements New Year, New HelpDocs: January Product Updates Last year we released a multitude of updates, from our lightening-fast instant search to smart 404 pages to assist lost customers and guide them in the right direction. This year, we're committed to
Announcements A Sleighful of Goodies: December Product Updates With the holiday season well into swing, we thought we'd wrap up 2017 with a right cracker. We've been busy little elves, shipping sleighing a sack full of integrations, optimising the app, and
Announcements New Features for July 🐣 So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back