Announcements

A new way to update without publishing, a fresh login look, and help avoiding duplication.

This month we focused on making things faster and more efficient. We shipped a change to the way we serve assets, a brand new marketing site, and a bunch of tweaks and fixes. 🦄✨ Take a look 👀

A revamped settings menu, v4 Bars custom theme, improved tagging, and more.

An overhauled content list, super easy content reordering, smarter content filtering, and a better text editor.

Keep your articles engaging with blocks, an easier way to insert smart content. Plus, keep track of search clicks so you know what people are searching for and which articles they find themselves on. ✨

Snappier loading with our database migration, multilingual versioning, and restore your trashed articles. 🗑❤️

The past month has been pretty intense. But in a good way 😬. Sebastian joined the Customer Education team. I went on a 10-day jolly vacation to renovate my new house

It's been a big month for us at HelpDocs. We've started hiring again and already expanded the team (hey team! 👋). We've also shipped tons, as usual. And I hope you love it all as much as I do 🦄✨

We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing

Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you

The crisp Autumn air is definitely setting in now. Heading to the gym in the early morning, I’ve already had to crack out the de-icer to defrost the windscreen,

A few months ago a customer asked us whether we had a solution for offline documentation. We didn’t. To be honest, it wasn’t something we’d thought much

Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be

If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing

If you're anything like us, you like to ship, often. It's not always a big and shiny new feature. Sometimes it's simple bug fixes or subtle changes to the user

Two years ago we weren't serving any articles. Today, we serve over 20 million of them every month across the globe. Quite the leap, eh? We've faced unique challenges. How

Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them

We’ve long been fans of Front, the team behind the first collaborative multichannel inbox. So much so, we’ve been keen to improve our own customer support workflow within

With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly