Announcements October 2019 Product Updates This month we focused on making things faster and more efficient. We shipped a change to the way we serve assets, a brand new marketing site, and a bunch of tweaks and fixes. 🦄✨ Take a look 👀
Announcements September 2019 Product Updates Post A revamped settings menu, v4 Bars custom theme, improved tagging, and more.
Announcements August 2019 Product Updates Post An overhauled content list, super easy content reordering, smarter content filtering, and a better text editor.
Announcements July 2019 Product Updates Post Lighthouse is now smarter. Now even better on mobile and keeps your history with a back button. Plus an update to the way Stale works. 🍃
Announcements June 2019 Product Updates Keep your articles engaging with blocks, an easier way to insert smart content. Plus, keep track of search clicks so you know what people are searching for and which articles they find themselves on. ✨
Announcements May 2019 Product Updates Snappier loading with our database migration, multilingual versioning, and restore your trashed articles. 🗑❤️
Announcements April 2019 Product Updates The past month has been pretty intense. But in a good way 😬. Sebastian joined the Customer Education team. I went on a 10-day jolly vacation to renovate my new house
Announcements March 2019 Product Updates It's been a big month for us at HelpDocs. We've started hiring again and already expanded the team (hey team! 👋). We've also shipped tons, as usual. And I hope you love it all as much as I do 🦄✨
Announcements February 2019 Product Updates We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing
Announcements Introducing the New and Improved HelpDocs Chrome Extension Decisions to overhaul any part of HelpDocs are never made lightly. They usually involve lots of discussions back and forth in Slack before we even attempt to introduce them to
Announcements Late 2018 Product Updates Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you
Announcements Autumn 2018 Product Update The crisp Autumn air is definitely setting in now. Heading to the gym in the early morning, I’ve already had to crack out the de-icer to defrost the windscreen,
Announcements Introducing PDF Downloads A few months ago a customer asked us whether we had a solution for offline documentation. We didn’t. To be honest, it wasn’t something we’d thought much
Announcements Late-Summer Product Updates Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be
Announcements A Powerful New Text Editor and Dashboard for Everyone If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing
Announcements June Product Updates: Turbo Translations, Quick Clips, and Launching Lighthouse June was a big month for the team at HelpDocs. We shipped a bunch of fixes, a few key updates, and some cool new features like automatic machine translations. We
Announcements A New Way to Keep Your Docs Fresh If you're anything like us, you like to ship, often. It's not always a big and shiny new feature. Sometimes it's simple bug fixes or subtle changes to the user
Announcements May Product Updates: Help Customers Find & Digest Information Two years ago we weren't serving any articles. Today, we serve over 20 million of them every month across the globe. Quite the leap, eh? We've faced unique challenges. How
Announcements Say Hello to HelpDocs Articles Inside the Intercom Messenger Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them
Announcements Bring Your Knowledge Base Directly into Your Inbox: Updates to Our Front Plugin We’ve long been fans of Front, the team behind the first collaborative multichannel inbox. So much so, we’ve been keen to improve our own customer support workflow within
Announcements Custom Template Changes, Infrastructure Improvements, and a Guide: March Product Updates With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly
Support Smarter Introducing Our First Guide: Building a Knowledge Base from Scratch It’s easy to leave setting up a knowledge base at the bottom of your to-do list. Or y’know, assign that one to another teammate. No biggie. 🤨 Like an
Announcements Our New & Improved Slack Integration: Make Your Knowledge Base a Team Sport Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’
Announcements New Year, New HelpDocs: January Product Updates Last year we released a multitude of updates, from our lightening-fast instant search to smart 404 pages to assist lost customers and guide them in the right direction. This year,
Announcements A Sleighful of Goodies: December Product Updates With the holiday season well into swing, we thought we'd wrap up 2017 with a right cracker. We've been busy little elves, shipping sleighing a sack full of integrations, optimising
