Announcements

This month we focused on making things faster and more efficient. We shipped a change to the way we serve assets, a brand new marketing site, and a bunch of tweaks and fixes. 🦄✨ Take a look 👀

A revamped settings menu, v4 Bars custom theme, improved tagging, and more.

An overhauled content list, super easy content reordering, smarter content filtering, and a better text editor.

Lighthouse is now smarter. Now even better on mobile and keeps your history with a back button. Plus an update to the way Stale works. 🍃

Keep your articles engaging with blocks, an easier way to insert smart content. Plus, keep track of search clicks so you know what people are searching for and which articles they find themselves on. ✨

The past month has been pretty intense. But in a good way 😬. Sebastian joined the Customer Education team. I went on a 10-day jolly vacation to renovate my new house

It's been a big month for us at HelpDocs. We've started hiring again and already expanded the team (hey team! 👋). We've also shipped tons, as usual. And I hope you love it all as much as I do 🦄✨

We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing

Decisions to overhaul any part of HelpDocs are never made lightly. They usually involve lots of discussions back and forth in Slack before we even attempt to introduce them to

Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you

A few months ago a customer asked us whether we had a solution for offline documentation. We didn’t. To be honest, it wasn’t something we’d thought much

Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be

If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing

June was a big month for the team at HelpDocs. We shipped a bunch of fixes, a few key updates, and some cool new features like automatic machine translations. We

If you're anything like us, you like to ship, often. It's not always a big and shiny new feature. Sometimes it's simple bug fixes or subtle changes to the user

Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them

We’ve long been fans of Front, the team behind the first collaborative multichannel inbox. So much so, we’ve been keen to improve our own customer support workflow within

With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly

Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’