Announcements

The crisp Autumn air is definitely setting in now. Heading to the gym in the early morning, I’ve already had to crack out the de-icer to defrost the windscreen, so that can

A few months ago a customer asked us whether we had a solution for offline documentation. We didn’t. To be honest, it wasn’t something we’d thought much about before. Internally,

Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be modest and say

If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing letters of complaint

June was a big month for the team at HelpDocs. We shipped a bunch of fixes, a few key updates, and some cool new features like automatic machine translations. We also hired, well,

If you're anything like us, you like to ship, often. It's not always a big and shiny new feature. Sometimes it's simple bug fixes or subtle changes to the user experience that make

Two years ago we weren't serving any articles. Today, we serve over 20 million of them every month across the globe. Quite the leap, eh? We've faced unique challenges. How do we serve

Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them in front of

We’ve long been fans of Front, the team behind the first collaborative multichannel inbox. So much so, we’ve been keen to improve our own customer support workflow within their app. One

With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly about infrastructure upgrades.

Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’s not always

Last year we released a multitude of updates, from our lightening-fast instant search to smart 404 pages to assist lost customers and guide them in the right direction. This year, we're committed to

With the holiday season well into swing, we thought we'd wrap up 2017 with a right cracker. We've been busy little elves, shipping sleighing a sack full of integrations, optimising the app, and

So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back