We've introduced a bunch of highly requested features this month. A new writer role, two-factor authentication, local backups, and more.

To round off 2021 we've shipped big improvements to translation features and better tools for power users.

Massive speed improvements for Knowledge Bases & Lighthouse, better team sharing options for Clips, and much more.

A totally redesigned dashboard, new stats experience, and better clips mean your HelpDocs subscription just got a neat upgrade.

Smarter, easier, quicker. This month's upgrades mean you can create better articles faster.

Powerful new workflow tools mean better articles faster with help.new and the recent articles sidebar. Plus smart new components make your articles more readable.

Build a knowledge base template without pushing changes live for customers, a knowledge base inspiration gallery, and smarter export options.

Introducing our new Learn Tab, a helpful walkthrough of HelpDocs, and built-in cookie consent.

A new way to update without publishing, a fresh login look, and help avoiding duplication.

This month we focused on making things faster and more efficient. We shipped a change to the way we serve assets, a brand new marketing site, and a bunch of tweaks and fixes. 🦄✨ Take a look 👀

A revamped settings menu, v4 Bars custom theme, improved tagging, and more.

An overhauled content list, super easy content reordering, smarter content filtering, and a better text editor.

Lighthouse is now smarter. Now even better on mobile and keeps your history with a back button. Plus an update to the way Stale works 🍃

Keep your articles engaging with blocks, an easier way to insert smart content. Plus, keep track of search clicks so you know what people are searching for and which articles they find themselves on. ✨

Snappier loading with our database migration, multilingual versioning, and restore your trashed articles. 🗑❤️

The past month has been pretty intense. But in a good way 😬. Sebastian joined the Customer Education team. I went on a 10-day jolly vacation to renovate my new house 🏚. And as usual, the team shipped truckloads of features, fixes, and tweaks to make your lives a little easier 🚛. Lighthouse

It's been a big month for us at HelpDocs. We've started hiring again and already expanded the team (hey team! 👋). We've also shipped tons, as usual. And I hope you love it all as much as I do 🦄✨

We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing Markdown in HelpDocs since the very beginning. But we've always been hesitant to add support. There's a few issues with

Decisions to overhaul any part of HelpDocs are never made lightly. They usually involve lots of discussions back and forth in Slack before we even attempt to introduce them to the roadmap. We have to be sure everything we do benefits our users. And like any company who want to

Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you some much-updated updates to the platform. TL;DR we added a bunch to the text editor, made multilingual more multilingual,

The crisp Autumn air is definitely setting in now. Heading to the gym in the early morning, I’ve already had to crack out the de-icer to defrost the windscreen, so that can only mean one thing…it must be time for another product updates post! Over the past couple

A few months ago a customer asked us whether we had a solution for offline documentation. We didn’t. To be honest, it wasn’t something we’d thought much about before. Internally, we spoke about offline usage. Since the initial inquiry, we’d seen increased interest from many different

Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be modest and say something like “it’s been a quiet few months”, or something equally inaccurate. 🤷🏻‍♂️ There's a ton of

If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing letters of complaint appreciation to the tax man. You can’t escape them. And if you’re a HelpDocs user