Stories Frustrated Tones and Reflections A few days ago, an applicant for one of the Customer Education roles commented about our blog. It’s not uncommon. Often people wanna be seen as having done their research. And I
Announcements September 2019 Product Updates Post Ah September 😊 What a wonderful time of the year. The month that brings the transition from Summer to Autumn. Trees awash with glorious displays of reds and orange. Nights get longer. Days become
Stories Incrementally Changing There’s a lot to be said for making huge, swathing changes. Just getting stuff done. Finished. It’s a little like quickly peeling a bandaid. In that doing it fast gets it
Stories The Hard Reality of Letting Go Sometimes you’ve just gotta let go. 32 years of life and that’s my incredibly deep and profound observation on this uncharacteristically mild September morning. It’s true though. Cliché, sure. But
Stories Has Staying Silent Ever Helped Anyone? Making over-communication a priority is probably one of the most critical aspects of our culture. It’s certainly something I’d recommend to anyone building a remote team. Since for us, it makes
Stories Content for Contents Sake? Does everything need a strategy and a purpose? I’m not so sure. 🤔 The past couple of days I’ve been thinking about this more and more. It’s as a result of
Stories A Change is as Good as a Rest They say a Change is as good as a rest. After we shipped such a massive overhaul of the software a couple of weeks ago—and with more changes on the horizon 😁—I
Announcements August 2019 Product Updates Post August was a super quiet month for HelpDocs. Not much happened. We didn’t ship. Everything stayed the same. The world was at peace…honest! Ok, that was a lie! Barefaced, nose-growing, pants-on-fire
Stories Should You Avoid Becoming the Crutch? Since I started taking on the support tickets at HelpDocs, there’s been one thing that always stumps me. Ok fine! There’s more than one thing. But of the many parts of
Stories Is This Thing On? A couple of weeks ago we shipped one of the most significant updates to HelpDocs since the software was but a glint in Jake and Jarratt’s eyes. And we barely mentioned it.
Stories The Constant Gut Feel You’d think by now I’d have learnt to take care of the housekeeping before I embark on some crazy new adventure. I’m not talking about washing my gym shorts or
Announcements July 2019 Product Updates Post Product Updates July 2019 Wowee! July was bananas wasn’t it? 🍌 🍌 We shipped a bunch. We blogged a bunch. We dove through a pages and pages of job applications for both the Customer
Stories Value in Planning and Positivity Creating courses ain’t easy. I guess nobody said they would be. But I didn't think they'd be this tough! It’s fair to say over the past few months weeks of asset
Balancing Heritage and Future I’ve spoken many times about our lack of attention toward all things marketing. But you’re writing a blog post I hear you shout. Sure! You’re right, it’s kinda marketing.
Stories Accountability and Teamwork Have you ever fallen so far out of the habit of doing something it becomes almost impossible to get back into the swing of things? That’s what happened to me over the
Stories Yes, You Can be Offended Since returning to the reality of my day-to-day after spending a week with the team in Bangkok I find myself reflecting on our culture. On what it means to be part of HelpDocs.
Stories Why is Everyone a Wantrepreneur? I would make a crap CEO. 🤷♂️ I’m not even kidding. I look at people I’ve worked for in the many jobs I’ve had and I just can’t see myself
Customer Stories Stone Notebooks, Forest Fires and Building a Climate Positive Future: In Conversation With A Good Company A good origin story always has an element of tragedy or disaster that leads to an epic realisation. For Anders Ankarlid and A Good Company, that moment came in the burning summer of 2018.
Announcements June 2019 Product Updates Has another month flown by already? Can we actually have shipped enough for another post? Is it really less than 6 months until Christmas? Yes, yes, and I'm so sorry, I don't wanna
Stories Flying High with Thai There’s something about traveling that makes me uneasy. I guess it’s kind of ironic for a remote worker. Someone who could literally work from anywhere with a halfway decent wifi connection.
Announcements May 2019 Product Updates As months go, May was relatively tame by our usual standards. Not that it felt like it, of course. The team still worked their backend off. 🥁 But instead of shipping tons of smaller
Stories Time, Tickets and Video Games It’s 9:07pm on a Tuesday night. I’m sat on the sofa in my living room. My wife’s gone to bed to read. It’s now my time for the
Stories Hiring Through Exhaustion I’m exhausted. Fatigued by a week-long deluge of “Dear Hiring Manager” and generic cover letters. In the latest entry to our epic hiring adventure, we decided to disregard our previous experiences with
Stories Pushing the Button and Rolling With the Punches I’m sat at my desk, an old dining table crammed into the corner of what will become my office. It’s still light outside. I can hear the birds chirping away. Going
Stories Busking through Bureaucracy The rock'n'roll life Seb had imagined it to be. He was a drummer struggling to make ends meet. His bank account was often full of zeroes. Unfortunately there were no other numbers on the left. 😬
