Announcements January 2020 Product Updates A new way to update without publishing, a fresh login look, and help avoiding duplication.
Support Smarter Getting Video to Work in our Knowledge Base Creating videos for a knowledge base is a unique challenge. Here's how I learnt to make them without professional experience.
Remote Insights Stepping Off the Startup Treadmill Notifications can become overbearing especially for remote teams. Here's my experience learning to take a step back and focus my time more wisely.
What Does it Mean to Deliver Great Support? Over the past week how to deliver outstanding support has been on our minds—most likely because we’ve been working on our guide on how to deliver outstanding support 🤷♂️
Stories Is Enough Ever Enough? As a remote worker, one of the most difficult things is to allow yourself time away from work tasks. And as Matt found, when you do it’s easy to let self-doubt eek back into the picture. 😬
Stories Reality and Expectations Matt hit a PR at the gym today. He broke a mental barrier and hit his heaviest deadlift yet. And he decided to reflect on how it took patience and having realistic expectations.
Product Insights November 2019 Product Updates Default permissions, a new place for demos, and endless bug fixes shipped in November. Take a look 👀
Stories The Game of Show and Tell The past couple of weeks have been a weird and wild ride. Not least because we’ve finally started venturing into the wonderful world of knowledge base software demos.
Stories On the Perils of Rushing When Loni was eighteen her roommate convinced her to go to a random meditation session in New York City. 🧘🏼♀️ It sounded New Age and spiritual. Like something you’d expect from Los Angeles. Nonetheless she was skeptical.
Announcements October 2019 Product Updates This month we focused on making things faster and more efficient. We shipped a change to the way we serve assets, a brand new marketing site, and a bunch of tweaks and fixes. 🦄✨ Take a look 👀
Stories Reassessing Opinions Strong opinions, loosely held is a statement that sticks at the core of the HelpDocs culture. We’re all super opinionated. But it’s rare for us to so vehemently protest or refuse to yield on something when presented with a better option.
Stories 125 Blog Header Images and Counting I’ve always been a creative at heart. Unfortunately, this doesn’t quite match up with my impatience. When I pick up my Apple pencil I’m usually fuming with
Stories Frustrated Tones and Reflections A few days ago, an applicant for one of the Customer Education roles commented about our blog. It’s not uncommon. Often people wanna be seen as having done their
Announcements September 2019 Product Updates Post A revamped settings menu, v4 Bars custom theme, improved tagging, and more.
Stories Incrementally Changing There’s a lot to be said for making huge, swathing changes. Just getting stuff done. Finished. It’s a little like quickly peeling a bandaid. In that doing it
Stories The Hard Reality of Letting Go Sometimes you’ve just gotta let go. 32 years of life and that’s my incredibly deep and profound observation on this uncharacteristically mild September morning. It’s true though.
Stories Has Staying Silent Ever Helped Anyone? Making over-communication a priority is probably one of the most critical aspects of our culture. It’s certainly something I’d recommend to anyone building a remote team. Since for
Stories Content for Contents Sake? Does everything need a strategy and a purpose? I’m not so sure. 🤔 The past couple of days I’ve been thinking about this more and more. It’s as
Stories A Change is as Good as a Rest They say a Change is as good as a rest. After we shipped such a massive overhaul of the software a couple of weeks ago—and with more changes on
Announcements August 2019 Product Updates Post An overhauled content list, super easy content reordering, smarter content filtering, and a better text editor.
Stories Should You Avoid Becoming the Crutch? Since I started taking on the support tickets at HelpDocs, there’s been one thing that always stumps me. Ok fine! There’s more than one thing. But of the
Stories Is This Thing On? A couple of weeks ago we shipped one of the most significant updates to HelpDocs since the software was but a glint in Jake and Jarratt’s eyes. And we
Stories The Constant Gut Feel You’d think by now I’d have learnt to take care of the housekeeping before I embark on some crazy new adventure. I’m not talking about washing my
Announcements July 2019 Product Updates Post Lighthouse is now smarter. Now even better on mobile and keeps your history with a back button. Plus an update to the way Stale works. 🍃
Stories Value in Planning and Positivity Creating courses ain’t easy. I guess nobody said they would be. But I didn't think they'd be this tough! It’s fair to say over the past few months
