HelpDocs Bookmarked

Bookmarked explores the art & craft of knowledge bases and customer support while delving into the lives of the people behind them.

Hear about the companies using HelpDocs to change the world. From medical software to educational robots—they all have a story to tell.

We delve into the world of knowledge bases and customer support to try to figure out how to create a better support experience for our customers.

Personal stories, remote work, and a lot of emoji. We open up about what we’re doing and how we’re feeling so you get to know us a little better.

Read about the latest updates to the HelpDocs platform right here. From features to fixes and everything in between, we'll give you a roundup.

Announcements

Autumn 2024 Product Updates: HelpDocs AI, Audit Enhancements, and More

We're thrilled to introduce HelpDocs AI to speed up your workflow, audit enhancements that let you filter even more, and other exciting updates.

Support Smarter

Breaking the Script: Why Customer Support Needs to Ditch Insincere Language

How often do you hear the phrase "we apologize" before getting fed up? Empathy is vital in customer service. Let's improve our support and be more genuine when replying.

Knowledge Bases

Enhancing Connections Between Your Support Tickets and Knowledge Base

Aviation is built on connections—and your support tickets should be too. Loop in your task management and Knowledge Base software to create a truly connect support experience.

Support Smarter

A Guide to Omnichannel Support for Self-Serve Success

Stay ahead with a robust omnichannel support platform. Discover practical steps to integrate your Knowledge Base and ensure seamless customer interactions to maintain stellar support.

Support Smarter

Calming the Noise of Support Tools

Chasing after the next big support tool is exhausting. I think it's time we stepped back to assess what we need rather than what we want.

Knowledge Bases

Privacy Matters: How to Craft a Secure and Ethical Knowledge Base

Privacy is an important topic, and being careful with user data extends to your Knowledge Base. Here's what and how to consider people's data for your home of help.

Support Smarter

Our Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics Filters

Analytics are great, but how do you uncover insights inside your Knowledge Base? With the help of filtering, you can find the answers to the questions you're looking for! All it takes is a bit of practice.

Knowledge Bases

Our Top Tips for Creating Reusable Clips for Your Knowledge Base

Discover how to keep your content Clips updated and engaging! Explore tips and examples that enhance team collaboration and streamline workflows. Your resources deserve it!

Backpage

Learning to Treat My Future Self

Learn how I simplified my life, reduced stress, and boosted my productivity by treating my future self with small, intentional habits for a happier me.

Announcements

Summer 2024 Product Updates

Our Summer 2024 product update post dives into the exciting new features we’ve rolled out, including brand new search, Dynamic Clips, advanced stats filtering, and the introduction of our V5 templates! Plus, we’ve sorted out some nifty little updates and squashed pesky bugs.

Support Smarter

Embracing Fluid Self-Service in Customer Support

Nowadays, reaching out for troubleshooting can feel like a lonely endeavour. In this blog post, we discuss how to intertwine self-serve support with one-on-one human support.

Knowledge Bases

Why SaaS Companies Should Invest in a Knowledge Base

SaaS companies need to have a great support stack to keep customers happy. Here's how a Knowledge Base fits in and why you should keep an eye on it.

Knowledge Bases

How to Segment Your Knowledge Base for Different Audiences

Want to unlock extra functionality for your Knowledge Base? Use segmenting to show different content to different people. Here's how.

Knowledge Bases

Should You Include Videos Inside Your Knowledge Base Articles?

Videos take time and money to create, so are they worth the investment inside of your Knowledge Base articles?

Knowledge Bases

The Product Manager's Guide to Utilizing Your Knowledge Base

Boost your product management skill set by utilizing your Knowledge Base and understand how your users, engineering team, and support team utilize your company's knowledge base.

Knowledge Bases

The Concept of Minimalism for Your Knowledge Management Strategy

Minimalism is usually associated with travel or design. Why not Knowledge Bases? Here's how to implement minimalism and increase UX, Knowledge Management, and foster a better culture.

Knowledge Bases

Does AI Actually Produce Better Knowledge Base Articles?

Get insights on how AI can enhance your Knowledge Base articles by automating mundane tasks and sparking creativity. Discover the benefits of human and AI collaboration in content creation.

Knowledge Bases

Knowledge Bases in Incident Communication: A Guide for Support Teams

Downtime happens. What you do when it does is what counts. In this post, we'll explore how your Knowledge Base can help smooth the stressful experience for both teammates and customers.

Knowledge Bases

How to Build Documentation into Your Employee Onboarding Flow

Learn how to give your new hires the best experience by giving them the employee onboarding documentation they deserve.

Customer Stories

Creating a Dutch Web Host that's Focused on Customers

Marijn—a web developer from The Netherlands—was frustrated with his web host's support. This inspired him to found his own that was focused on its customers. With the aide of HelpDocs, mijn.host scales support while keeping things friendly and efficient.

Knowledge Bases

Creating a Knowledge Management Strategy for Your Remote Team

If you're a distributed team, knowledge is essential. But how you do make sure it's being used and updated? Here's our top tips.

Announcements

Spring 2024 Product Updates

We've rolled out updates for stats linking, faster PDF exports, smarter session handling, and improved version control. Learn about the latest features in our product updates.

Knowledge Bases

A Practical Guide to Designing Your Knowledge Base Template

Want to give your Knowledge Base template a refresh but not sure how to go about it? In this guide, we give you some practical tips to make your help content sparkle.

Knowledge Bases

Decoding the Role of a Modern Technical Writer

Technical writing is more than writing manuals and help documentation. But things have changed with new-age teams and AI.

Backpage

Breaking Bad Habits: How I Prioritized Health Over Long Hours and Unhealthy Ways

I always thought the growth mindset would make me happier—but it didn't. In this post I explain how I took steps to lead a healthier, happier life by breaking bad habits.