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HelpDocs Bookmarked

Bookmarked explores the art & craft of knowledge bases and customer support while delving into the lives of the people behind them.

Customer stories collection logo

Hear about the companies using HelpDocs to change the world. From medical software to educational robots—they all have a story to tell.

Support Smarter collection logo

We delve into the world of knowledge bases and customer support to try to figure out how to create a better support experience for our customers.

Backpage collection logo

Personal stories, remote work, and a lot of emoji. We open up about what we’re doing and how we’re feeling so you get to know us a little better.

Product Updates collection logo

Read about the latest updates to the HelpDocs platform right here. From features to fixes and everything in between, we'll give you a roundup.

Spring 2025 Product Updates: AI Enhancements, Article Import, and More
Announcements

Spring 2025 Product Updates: AI Enhancements, Article Import, and More

Connect your AI tools to a source page, import single articles into HelpDocs, control cloud provider access and more!

Autumn 2024 Product Updates: HelpDocs AI, Audit Enhancements, and More
Announcements

Autumn 2024 Product Updates: HelpDocs AI, Audit Enhancements, and More

We're thrilled to introduce HelpDocs AI to speed up your workflow, audit enhancements that let you filter even more, and other exciting updates.

Summer 2024 Product Updates
Announcements

Summer 2024 Product Updates

Our Summer 2024 product update post dives into the exciting new features we’ve rolled out, including brand new search, Dynamic Clips, advanced stats filtering, and the introduction of our V5 templates! Plus, we’ve sorted out some nifty little updates and squashed pesky bugs.

Spring 2024 Product Updates
Announcements

Spring 2024 Product Updates

We've rolled out updates for stats linking, faster PDF exports, smarter session handling, and improved version control. Learn about the latest features in our product updates.

January 2024 Product Updates
Announcements

January 2024 Product Updates

Our first product release of 2024 includes a better code editor, anonymous IPs by default, and exporting to Microsoft Word.

November 2023 Product Updates
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November 2023 Product Updates

We released a new Leaderboard feature this month, added more customization options, and provided greater export control.

June 2023 Product Updates
Announcements

June 2023 Product Updates

Text editor improvements and a new billing portal are just some improvements this June. Read the full post to see all the updates.

April 2023 Product Updates
Announcements

April 2023 Product Updates

This April we've pushed a bunch of updates to HelpDocs including vast Machine Translation improvements, a new Heap integration, Google Analytics 4 support, and much more!

December 2022 Product Updates
Announcements

December 2022 Product Updates

Puns are in force this holiday season as we wrap up 2022 with our latest product updates. Cheers to that!

June 2022 Product Updates
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June 2022 Product Updates

We've introduced a bunch of highly requested features this month. A new writer role, two-factor authentication, local backups, and more.

December 2021 Product Updates
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December 2021 Product Updates

To round off 2021 we've shipped big improvements to translation features and better tools for power users.

April 2021 Product Updates
Announcements

April 2021 Product Updates

Massive speed improvements for Knowledge Bases & Lighthouse, better team sharing options for Clips, and much more.

January 2021 Product Updates
Announcements

January 2021 Product Updates

A totally redesigned dashboard, new stats experience, and better clips mean your HelpDocs subscription just got a neat upgrade.

October Product Updates 2020
Announcements

October Product Updates 2020

Smarter, easier, quicker. This month's upgrades mean you can create better articles faster.

August 2020 Product Updates
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August 2020 Product Updates

Powerful new workflow tools mean better articles faster with help.new and the recent articles sidebar. Plus smart new components make your articles more readable.

July 2020 Product Updates
Announcements

July 2020 Product Updates

Build a knowledge base template without pushing changes live for customers, a knowledge base inspiration gallery, and smarter export options.

May 2020 Product Updates
Announcements

May 2020 Product Updates

Introducing our new Learn Tab, a helpful walkthrough of HelpDocs, and built-in cookie consent.

January 2020 Product Updates
Announcements

January 2020 Product Updates

A new way to update without publishing, a fresh login look, and help avoiding duplication.

November 2019 Product Updates
Announcements

November 2019 Product Updates

Default permissions, a new place for demos, and endless bug fixes shipped in November. Take a look 👀

October 2019 Product Updates
Announcements

October 2019 Product Updates

This month we focused on making things faster and more efficient. We shipped a change to the way we serve assets, a brand new marketing site, and a bunch of tweaks and fixes. 🦄✨ Take a look 👀

September 2019 Product Updates Post
Announcements

September 2019 Product Updates Post

A revamped settings menu, v4 Bars custom theme, improved tagging, and more.

August 2019 Product Updates Post
Announcements

August 2019 Product Updates Post

An overhauled content list, super easy content reordering, smarter content filtering, and a better text editor.

July 2019 Product Updates Post
Announcements

July 2019 Product Updates Post

Lighthouse is now smarter. Now even better on mobile and keeps your history with a back button. Plus an update to the way Stale works 🍃

June 2019 Product Updates
Announcements

June 2019 Product Updates

Keep your articles engaging with blocks, an easier way to insert smart content. Plus, keep track of search clicks so you know what people are searching for and which articles they find themselves on. ✨

May 2019 Product Updates
Announcements

May 2019 Product Updates

Snappier loading with our database migration, multilingual versioning, and restore your trashed articles. 🗑❤️

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