Support Smarter Breaking the Script: Why Customer Support Needs to Ditch Insincere Language How often do you hear the phrase "we apologize" before getting fed up? Empathy is vital in customer service. Let's improve our support and be more genuine when replying.
Backpage Learning to Treat My Future Self Learn how I simplified my life, reduced stress, and boosted my productivity by treating my future self with small, intentional habits for a happier me.
Backpage Breaking Bad Habits: How I Prioritized Health Over Long Hours and Unhealthy Ways I always thought the growth mindset would make me happierâbut it didn't. In this post I explain how I took steps to lead a healthier, happier life by breaking bad habits.
Unwrapped 23 Learning to Take Time Off Support Emails During the Holiday Period During the pandemic my mental health took a hit. Here's why and how it led me to taking more time off, especially during the festive period.
Support Smarter The Surprising Upsides of a Customer Support Spam Incident HelpDocs' support email account was eerily quiet for a whole week. Until I found out that our customers' emails had been in the spam folder. Here's the lessons I learned.
Backpage A Few Life Lessons Mario Kart Items Taught Me There's something relaxing about taking half an hour to sit down and play a bit of Mario Kart. It occurred to me that the items in the game have some hidden meanings.
Backpage The Curious Case of CSS Selectors and Our Knowledge Base One of our Knowledge Base articles suddenly surged near the top of a highly sought-after keyword. I wonderedâwas this a bad thing?
Backpage Finding and Forcing My Passion For Interior Design: Part 1 When we turned up to our villa in the Portuguese countryside I realised I had some work to doâespecially in the interior.
Backpage How the Flu Made Me Give Up On My Nomadic Lifestyle Travel had been a major part of my life for years. After a horrible episode of flu, I realised what was important while I recovered.
Backpage Learning to Live With Less Again: Part 2 What happens when you leave your apartment and a COVID spike happens whilst you're staying in hotels? Find out in the next part of the series.
Backpage The Accidental Evolution of the HelpDocs Brand HelpDocs is now 5 years old and while we've always had a bookmark it's certainly changed over the years. Here's a little insight into how the HelpDocs brand has evolved.
Backpage Should There Be a Blame Game? After a rude awakening at 4 in the morning by a barking fire alarm it got me thinkingâwhat's the purpose of blame and is it useful?
Backpage Learning to Live With Less Again: Part 1 What happens when you're a digital nomad and a pandemic strikes? Mostly panic. Here's a story about learning to live with more stuff and hating it.
Backpage Stumbling Through Producing Our On-Demand Demo Video Videos tend to be beautifully polished but you never see what happens behind the scenes. See how I eventually made our on-demand demo video after some major procrastination.
Backpage Building My Work Happy Place After being inspired by a podcast I write about my journey of self discovery and how I found happiness building my own work happy place.
Backpage 2500 Kilometers of Support Lisbon to Munich in a couple days. What seemed like a simple road trip started to become a little worrying.
Backpage Trying to Be Productive in a Altered World It's tough to comprehend how different our world is now. Social distancing, lockdowns, face masks, and empty offices. Here's how it's affected my mindset.
Backpage Is Your Stay for Business or Pleasure? Hotel life sounds glamorous but the reality sets in when you live in them full-time running a business. Is it business or pleasure?
Backpage Stepping Off the Startup Treadmill Notifications can become overbearing especially for remote teams. Here's my experience learning to take a step back and focus my time more wisely.
Backpage Is Enough Ever Enough? As a remote worker, one of the most difficult things is to allow yourself time away from work tasks. And as Matt found, when you do itâs easy to let self-doubt eek back into the picture. đŹ
Backpage Reality and Expectations Matt hit a PR at the gym today. He broke a mental barrier and hit his heaviest deadlift yet. And he decided to reflect on how it took patience and having realistic expectations.
Backpage The Game of Show and Tell The past couple of weeks have been a weird and wild ride. Not least because weâve finally started venturing into the wonderful world of knowledge base software demos.
Backpage On the Perils of Rushing When Loni was eighteen her roommate convinced her to go to a random meditation session in New York City. đ§đźââď¸ It sounded New Age and spiritual. Like something youâd expect from Los Angeles. Nonetheless she was skeptical.
Backpage Reassessing Opinions Strong opinions, loosely held is a statement that sticks at the core of the HelpDocs culture. Weâre all super opinionated. But itâs rare for us to so vehemently protest or refuse to yield on something when presented with a better option.
Backpage 125 Blog Header Images and Counting Here's a story about the headers behind the blog posts on the HelpDocs blog.