It's tough to comprehend how different our world is now. Social distancing, lockdowns, face masks, and empty offices. Here's how it's affected my mindset.

Hotel life sounds glamorous but the reality sets in when you live in them full-time running a business. Is it business or pleasure?

Notifications can become overbearing especially for remote teams. Here's my experience learning to take a step back and focus my time more wisely.

As a remote worker, one of the most difficult things is to allow yourself time away from work tasks. And as Matt found, when you do it’s easy to let self-doubt eek back into the picture. 😬

Matt hit a PR at the gym today. He broke a mental barrier and hit his heaviest deadlift yet. And he decided to reflect on how it took patience and having realistic expectations.

The past couple of weeks have been a weird and wild ride. Not least because we’ve finally started venturing into the wonderful world of knowledge base software demos.

When Loni was eighteen her roommate convinced her to go to a random meditation session in New York City. 🧘🏼‍♀️ It sounded New Age and spiritual. Like something you’d expect from Los Angeles. Nonetheless she was skeptical.

Strong opinions, loosely held is a statement that sticks at the core of the HelpDocs culture. We’re all super opinionated. But it’s rare for us to so vehemently protest or refuse to yield on something when presented with a better option.

Here's a story about the headers behind the blog posts on the HelpDocs blog.

A few days ago, an applicant for one of the Customer Education roles commented about our blog. It’s not uncommon. Often people wanna be seen as having done their research. And I do really appreciate any feedback we get when it comes to our posts. But this time it

There’s a lot to be said for making huge, swathing changes. Just getting stuff done. Finished. It’s a little like quickly peeling a bandaid. In that doing it fast gets it out of the way. Ripping away a bandaid limits the longevity of the immediate pain. And it

Sometimes you’ve just gotta let go. 32 years of life and that’s my incredibly deep and profound observation on this uncharacteristically mild September morning. It’s true though. Cliché, sure. But true nonetheless. 🤷‍♂️ For me this groundbreaking realisation came last week while chatting with the rest of the

Making over-communication a priority is probably one of the most critical aspects of our culture. It’s certainly something I’d recommend to anyone building a remote team. Since for us, it makes things easier. Kept us all on the same page. And meant we’ve grown closer and stronger

Does everything need a strategy and a purpose? I’m not so sure. 🤔 The past couple of days I’ve been thinking about this more and more. It’s as a result of seeing a post from a marketing influencer who lamented about companies who don’t have a strategy

They say a Change is as good as a rest. After we shipped such a massive overhaul of the software a couple of weeks ago—and with more changes on the horizon 😁—I can’t help but think about how true this is. Or indeed if it’s true at

Since I started taking on the support tickets at HelpDocs, there’s been one thing that always stumps me. Ok fine! There’s more than one thing. But of the many parts of my day-to-day life that stump me most, knowing where to draw the line with things that aren’

A couple of weeks ago we shipped one of the most significant updates to HelpDocs since the software was but a glint in Jake and Jarratt’s eyes. And we barely mentioned it. I mean we sent out an Intercom broadcast message and an email to our users/subscribers. I

You’d think by now I’d have learnt to take care of the housekeeping before I embark on some crazy new adventure. I’m not talking about washing my gym shorts or cooking a delicious meal. I mean the week-to-week and month-to-month deliverables that I consider the absolute bare