River Sloane

You might notice a few more videos if you've looked at our Knowledge Base recently. Here's why we're switching from GIFs to video and the process involved.

Creating a great documentation experience for your customers and team is tricky. Here's our insight into how to make it as simple as possible.

Launching a Multilingual Knowledge Base can be daunting. In this guide, you'll find strategies to ensure customers around the world can help themselves.

Are your Knowledge Base articles giving a little too much? Condense them down with these top tips so your readers can digest them properly.

GPT-3 is a tool that's creating a lot of buzz. How can it be used for technical writers and is it a threat we should be worried about?

Creating your first Knowledge Base for your SaaS company? It can be tricky, but with these tips & tricks you'll be well on your way to creating stellar self-serve support.

Dirty glasses, missed housekeeping, and hospitality sentences are too common in hotels. Here's what you can avoid in your own customer support to keep customers happy.

Baggage drop-off. Patting down. Running to the train. Travel is so stressful it's tough to keep on top of the ticket queue. Here are some tips from a seasoned traveler on how to travel and stop tickets from piling up.