We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing Markdown in HelpDocs since the very beginning. But we've always been hesitant

Decisions to overhaul any part of HelpDocs are never made lightly. They usually involve lots of discussions back and forth in Slack before we even attempt to introduce them to the roadmap. We have to be sure everything we do benefits our users. And like any company who want to

Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you some much-updated updates to the platform. TL;DR we added a bunch to the text editor, made multilingual

The crisp Autumn air is definitely setting in now. Heading to the gym in the early morning, I’ve already had to crack out the de-icer to defrost the windscreen, so that can only mean one thing…it must be time for another product updates post! Over the past couple

A few months ago a customer asked us whether we had a solution for offline documentation. We didn’t. To be honest, it wasn’t something we’d thought much about before. Internally, we spoke about offline usage. Since the initial inquiry, we’d seen increased interest from many different

Over the past few months, the engineering side of the HelpDocs team has shipped like there’s no tomorrow—although, if you were to ask them directly, they’d be modest and say something like “it’s been a quiet few months”, or something equally inaccurate. 🤷🏻‍♂️ There's a

If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing letters of complaint appreciation to the tax man. You can’t escape them. And if you’re a HelpDocs user

June was a big month for the team at HelpDocs. We shipped a bunch of fixes, a few key updates, and some cool new features like automatic machine translations. We also hired, well, me! 👋 I'm Matt, and I've officially joined the team to help scale HelpDocs

If you're anything like us, you like to ship, often. It's not always a big and shiny new feature. Sometimes it's simple bug fixes or subtle changes to the user experience that make everything a little smoother. But when you're releasing an

Two years ago we weren't serving any articles. Today, we serve over 20 million of them every month across the globe. Quite the leap, eh? We've faced unique challenges. How do we serve that many articles in a reasonable amount of time? Should we build for

Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them in front of the customer in handy places. That's why I'm happy to introduce our latest

We’ve long been fans of Front [https://frontapp.com/?utm_source=HelpDocs], the team behind the first collaborative multichannel inbox. So much so, we’ve been keen to improve our own customer support workflow within their app. One of the ways we’ve done that is by building a

With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly about infrastructure upgrades. No yolk. HelpDocs has grown to serving millions of docs

Happy second month of the year! February's been a super exciting month for the team. We had our first team retreat in a cold but lovely Madrid. Many burgers & fries were consumed, as well as terrible Spanish exchanged in shops. We had a ton of fun and

One of the things we've learned over the last year or so is that our customers love customizing their knowledge base and making it look just right. It takes time and effort, but it's always worth it in the end. Trouble is, your designers are probably

Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’s not always given much thought despite it being the first line of help for confused customers or lurking leads.

Last year we released a multitude of updates, from our lightening-fast instant search to smart 404 pages to assist lost customers and guide them in the right direction. This year, we're committed to shipping even more to give you the tools to help your customers and team succeed.

With the holiday season well into swing, we thought we'd wrap up 2017 with a right cracker. We've been busy little elves, shipping sleighing a sack full of integrations, optimising the app, and making a host of other improvements behind the workshop. ⛄️ A trio of new

So, you might remember we recently switched to seasonal product updates (check out our Spring update [https://blog.helpdocs.io/spring-product-update-17]). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back to monthly product update posts. Or rather irregular posts, anyway.

I have some exciting news to share with you today. We've made our first acquisition: Helpman [https://gethelpman.io]! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge base platform. We've been competing for just over a year now, but after

Just under a year ago [https://blog.helpdocs.io/why-your-startup-needs-an-awesome-knowledge-base/], my cofounder and I set out on a mission—to create a knowledge base that worked and looked great out-the-box. It's coming up to HelpDocs' first anniversary and I'm extremely proud of how far we&

I'm thrilled to announce that HelpDocs now has full support for multiple languages. 🎉 Now you can write your docs in as many languages as you can think of, and your visitors can choose the version they want. Until now, making a multilingual knowledge base has been painful at

We've been building HelpDocs for just over 6 months now. We get dozens of feature requests each day, and one of the most common by far is internal docs. In fact, some of our users have been using HelpDocs internally since the start. They've hacked it

Wow, it’s been a busy few weeks. Our teeny little team’s been beavering away to make the product better than ever, and I’ve got a lot to share with you today. We’re on a quest to make the best hosted knowledge base product. From integrations to