Two years ago we weren't serving any articles. Today, we serve over 20 million of them every month across the globe. Quite the leap, eh? We've faced unique challenges. How do we serve that many articles in a reasonable amount of time? Should we build for

Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them in front of the customer in handy places. That's why I'm happy to introduce our latest

We’ve long been fans of Front [https://frontapp.com/?utm_source=HelpDocs], the team behind the first collaborative multichannel inbox. So much so, we’ve been keen to improve our own customer support workflow within their app. One of the ways we’ve done that is by building a

With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly about infrastructure upgrades. No yolk. HelpDocs has grown to serving millions of docs

Happy second month of the year! February's been a super exciting month for the team. We had our first team retreat in a cold but lovely Madrid. Many burgers & fries were consumed, as well as terrible Spanish exchanged in shops. We had a ton of fun and

One of the things we've learned over the last year or so is that our customers love customizing their knowledge base and making it look just right. It takes time and effort, but it's always worth it in the end. Trouble is, your designers are probably

Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’s not always given much thought despite it being the first line of help for confused customers or lurking leads.

Last year we released a multitude of updates, from our lightening-fast instant search to smart 404 pages to assist lost customers and guide them in the right direction. This year, we're committed to shipping even more to give you the tools to help your customers and team succeed.

With the holiday season well into swing, we thought we'd wrap up 2017 with a right cracker. We've been busy little elves, shipping sleighing a sack full of integrations, optimising the app, and making a host of other improvements behind the workshop. ⛄️ A trio of new