Stay ahead with a robust omnichannel support platform. Discover practical steps to integrate your Knowledge Base and ensure seamless customer interactions to maintain stellar support.

Chasing after the next big support tool is exhausting. I think it's time we stepped back to assess what we need rather than what we want.

Analytics are great, but how do you uncover insights inside your Knowledge Base? With the help of filtering, you can find the answers to the questions you're looking for! All it takes is a bit of practice.

Not quite ready for a full-blown Knowledge Base for your online store? Here's our top tips for getting going with an FAQ page.

Learn about different types of self-service support, including proactive methods like video series and reactive methods like Knowledge Bases to build your self-serve stack.

You might notice a few more videos if you've looked at our Knowledge Base recently. Here's why we're switching from GIFs to video and the process involved.

Creating a great documentation experience for your customers and team is tricky. Here's our insight into how to make it as simple as possible.

Launching a Multilingual Knowledge Base can be daunting. In this guide, you'll find strategies to ensure customers around the world can help themselves.

Are your Knowledge Base articles giving a little too much? Condense them down with these top tips so your readers can digest them properly.

GPT-3 is a tool that's creating a lot of buzz. How can it be used for technical writers and is it a threat we should be worried about?

Creating your first Knowledge Base for your SaaS company? It can be tricky, but with these tips & tricks you'll be well on your way to creating stellar self-serve support.

Dirty glasses, missed housekeeping, and hospitality sentences are too common in hotels. Here's what you can avoid in your own customer support to keep customers happy.

Baggage drop-off. Patting down. Running to the train. Travel is so stressful it's tough to keep on top of the ticket queue. Here are some tips from a seasoned traveler on how to travel and stop tickets from piling up.