River Sloane

Wondering what a knowledge base is? You've come to the right place. We'll cover what knowledge base software does, how to use it effectively, pitfalls to avoid, and how future trends like AI and making a difference.

Learn AI prompt engineering for documentation that actually works! Get copy-paste templates to create better help article drafts faster.

Learn how an AI knowledge base can revolutionize your customer support. This guide covers benefits, implementation steps, top tools, and best practices for 2025.

Soaking up the sun this summer? ☀️ Your tech users are too, and their search habits are shifting! Discover how to leverage your knowledge base for seasonal support and prepare for autumn releases with insights from our latest report.

Transform your help documentation from an afterthought to a product feature. Learn design, metrics & strategy for documentation that wows users and cuts support tickets.

Discover how RAG technology transforms knowledge base search from "here are some articles" to "here's your exact answer." Learn why this AI approach creates better self-service experiences without rebuilding your content.

Stuck staring at a blank page? Learn how AI can kickstart your help article first drafts, saving time while keeping you in control.

Transparent documentation not only shares the strengths of your product or service but also the realistic limitations, ensuring you're gaining customer trust.

Struggling to choose between a standalone knowledge base like HelpDocs or a bundled solution? We break down the pros and cons of each approach.

Getting your Knowledge Base sparkling can be a lot of work, especially without direction. This guide will help you implement a robust auditing system.

Knowledge base traffic isn’t constant—it follows seasonal trends. Learn how and why engagement fluctuates throughout the year, and discover strategies to optimize self-service content based on these insights.