River Sloane

Soaking up the sun this summer? ☀️ Your tech users are too, and their search habits are shifting! Discover how to leverage your knowledge base for seasonal support and prepare for autumn releases with insights from our latest report.

Transform your help documentation from an afterthought to a product feature. Learn design, metrics & strategy for documentation that wows users and cuts support tickets.

Discover how RAG technology transforms knowledge base search from "here are some articles" to "here's your exact answer." Learn why this AI approach creates better self-service experiences without rebuilding your content.

Stuck staring at a blank page? Learn how AI can kickstart your help article first drafts, saving time while keeping you in control.

Transparent documentation not only shares the strengths of your product or service but also the realistic limitations, ensuring you're gaining customer trust.

Struggling to choose between a standalone knowledge base like HelpDocs or a bundled solution? We break down the pros and cons of each approach.

Getting your Knowledge Base sparkling can be a lot of work, especially without direction. This guide will help you implement a robust auditing system.

Knowledge base traffic isn’t constant—it follows seasonal trends. Learn how and why engagement fluctuates throughout the year, and discover strategies to optimize self-service content based on these insights.

AI-powered Knowledge Bases are revolutionizing customer support and documentation. Learn how AI is transforming Knowledge Bases, explore top tools, and find the perfect solution for your business.

Using an AI-powered customer support tool that isn't suggesting the right articles? Learn how to optimize your Knowledge Base for both AI and customers.

Simplify your Knowledge Base with the power of AI! Discover how tools like HelpDocs AI can streamline workflows, boost productivity, and free your team to focus on creating meaningful, customer-focused documentation.

Privacy is an important topic, and being careful with user data extends to your Knowledge Base. Here's what and how to consider people's data for your home of help.