The past couple of weeks have been a weird and wild ride. Not least because we’ve finally started venturing into the wonderful world of knowledge base software demos.

When Loni was eighteen her roommate convinced her to go to a random meditation session in New York City. 🧘🏼‍♀️ It sounded New Age and spiritual. Like something you’d expect from Los Angeles. Nonetheless she was skeptical.

Strong opinions, loosely held is a statement that sticks at the core of the HelpDocs culture. We’re all super opinionated. But it’s rare for us to so vehemently protest or refuse to yield on something when presented with a better option.

Here's a story about the headers behind the blog posts on the HelpDocs blog.

A few days ago, an applicant for one of the Customer Education roles commented about our blog. It’s not uncommon. Often people wanna be seen as having done their research. And I do really appreciate any feedback we get when it comes to our posts. But this time it

There’s a lot to be said for making huge, swathing changes. Just getting stuff done. Finished. It’s a little like quickly peeling a bandaid. In that doing it fast gets it out of the way. Ripping away a bandaid limits the longevity of the immediate pain. And it

Sometimes you’ve just gotta let go. 32 years of life and that’s my incredibly deep and profound observation on this uncharacteristically mild September morning. It’s true though. Cliché, sure. But true nonetheless. 🤷‍♂️ For me this groundbreaking realisation came last week while chatting with the rest of the

Making over-communication a priority is probably one of the most critical aspects of our culture. It’s certainly something I’d recommend to anyone building a remote team. Since for us, it makes things easier. Kept us all on the same page. And meant we’ve grown closer and stronger

Does everything need a strategy and a purpose? I’m not so sure. 🤔 The past couple of days I’ve been thinking about this more and more. It’s as a result of seeing a post from a marketing influencer who lamented about companies who don’t have a strategy

They say a Change is as good as a rest. After we shipped such a massive overhaul of the software a couple of weeks ago—and with more changes on the horizon 😁—I can’t help but think about how true this is. Or indeed if it’s true at

Since I started taking on the support tickets at HelpDocs, there’s been one thing that always stumps me. Ok fine! There’s more than one thing. But of the many parts of my day-to-day life that stump me most, knowing where to draw the line with things that aren’

A couple of weeks ago we shipped one of the most significant updates to HelpDocs since the software was but a glint in Jake and Jarratt’s eyes. And we barely mentioned it. I mean we sent out an Intercom broadcast message and an email to our users/subscribers. I

You’d think by now I’d have learnt to take care of the housekeeping before I embark on some crazy new adventure. I’m not talking about washing my gym shorts or cooking a delicious meal. I mean the week-to-week and month-to-month deliverables that I consider the absolute bare

Creating courses ain’t easy. I guess nobody said they would be. But I didn't think they'd be this tough! It’s fair to say over the past few months weeks of asset creation, cobbling together cue carded talking points and generally trying to make something

I’ve spoken many times about our lack of attention toward all things marketing. But you’re writing a blog post I hear you shout. Sure! You’re right, it’s kinda marketing. I guess. Not in the traditional sense of being related or beholden to growth stats and arbitrary

Have you ever fallen so far out of the habit of doing something it becomes almost impossible to get back into the swing of things? That’s what happened to me over the past 6 weeks. 🙈 Hiring took the place of everything. And by everything I mean everything! In hindsight,

Since returning to the reality of my day-to-day after spending a week with the team in Bangkok I find myself reflecting on our culture. On what it means to be part of HelpDocs. I’ve spent the week engrossed in it. Living nothing but the culture day-to-day with people I’

I would make a crap CEO. 🤷‍♂️ I’m not even kidding. I look at people I’ve worked for in the many jobs I’ve had and I just can’t see myself being that kinda person. I’ve no doubt I could build something. Eventually. I mean shit, give

It’s 9:07pm on a Tuesday night. I’m sat on the sofa in my living room. My wife’s gone to bed to read. It’s now my time for the TV. 💪 I fire up the Xbox. Shove my copy of Fallout 76—don’t @ me—into the

I’m exhausted. Fatigued by a week-long deluge of “Dear Hiring Manager” and generic cover letters. In the latest entry to our epic hiring adventure, we decided to disregard our previous experiences with online job boards. Organic applications had stalled and we found ourselves in the position of wanting to

I’m sat at my desk, an old dining table crammed into the corner of what will become my office. It’s still light outside. I can hear the birds chirping away. Going about their business. Free to fly around like it’s any other Wednesday. I guess it is.

The rock'n'roll life Seb had imagined it to be. He was a drummer struggling to make ends meet. His bank account was often full of zeroes. Unfortunately there were no other numbers on the left. 😬

Next stop, middle of nowhere. That's how I felt every time I got on the bus to my grandma's village. It's one of those teeny villages where everybody knows everyone. And everything about everyone.

Have you ever tried washing your hands in freezing cold water? It doesn’t work. They never _really_ feel clean. And after, you’re left with the slightly soapy painful chill of not-quite-clean ice-cube-fingers.

From the death of a loved one to losing your job, it’s fair to say Matt only wanted one of the “five most stressful life events” to happen this year. 🙈