Jarratt Isted

Increase Customer Onboarding Engagement by Getting Out the Way

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It seems like customer onboarding is a never ending rabbit hole of options. It's difficult to tell what's working and what's not. There are so many things to tweak, the job's never over. Add a small copy change to your signup form and you might see conversation rates get boosted by half a percent. Change it again and it might drop, but is it because of the season, the images, the way the customer was feeling? It's pretty much a guessing game. What about adding a ton of tooltips to guide to user through a setup? Well, either it'll annoy...

Jake Peters

New Features for July 🐣

Jake Peters on

So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back to monthly product update posts. Or rather irregular posts, anyway. 😩 Why? We've been working on too much awesome stuff not to share, that's why! So hold on tight, here's what we launched this past couple months. Smart 404 pages My favorite feature out of everything we've launched this month's gotta be smart 404 pages (or smart fours as we call them internally). If you've moved to HelpDocs...

Jake Peters

HelpDocs Has Acquired Helpman 🎉

Jake Peters on

I have some exciting news to share with you today. We've made our first acquisition: Helpman! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge base platform. We've been competing for just over a year now, but after looking at both our roadmaps we noticed we were working on much the same features. I connected with the founder, Micheal, recently for a chat about both our startups. Since our roadmaps were so similar, it made sense to stop competing and instead consolidate our efforts. That's when the topic of an acquisition came up. Since we're...

Jarratt Isted

Spring Product Updates

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Just under a year ago, my cofounder and I set out on a mission—to create a knowledge base that worked and looked great out-the-box. It's coming up to HelpDocs' first anniversary and I'm extremely proud of how far we've come. While I'll happily admit made some mistakes, we've managed to create a product worth paying for and we're stoked to serve our awesome collection of customers from around the world. Customers who've created awesome eCommerce stores, fintech software, education products, business apps, and much, much more. I'm super excited to release the awesome stuff we've got in the pipeline...