Jarratt Isted

Custom Template Changes, Infrastructure Improvements, and a Guide: March Product Updates

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With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly about infrastructure upgrades. No yolk. HelpDocs has grown to serving millions of docs a month so we've been hatching a plan to make that scale for the long term. 🐣 But it's not all about our infrastructure. We've made it easier for custom templates to be built and released our first guide. So hop along the post to hear more about what we've been up to. Custom templates are now in...

Jarratt Isted

Introducing Our First Guide: Building a Knowledge Base from Scratch

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It’s easy to leave setting up a knowledge base at the bottom of your to-do list. Or y’know, assign that one to another teammate. No biggie. 🤨 Like an author getting started on their next novel, writing and organizing a knowledge base can be a daunting, confusing task. Thinking about how to fit everything into neat little buckets of information that everyone can understand could make you break a sweat on your brow. Besides, do you even need a knowledge base? Is it too early? What if customers don’t use it? Am I overthinking this?! These are all...

Jake Peters

Our New & Improved Slack Integration: Make Your Knowledge Base a Team Sport

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Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’s not always given much thought despite it being the first line of help for confused customers or lurking leads. It’s an after thought for teams, but we think there’s a reason for that. You see, most docs are built in silo. You have to log in, write your docs, and make the effort to keep your team updated about what’s going on. It requires a lot...

Jarratt Isted

New Year, New HelpDocs: January Product Updates

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Last year we released a multitude of updates, from our lightening-fast instant search to smart 404 pages to assist lost customers and guide them in the right direction. This year, we're committed to shipping even more to give you the tools to help your customers and team succeed. This month I'm proud to say we've already managed to release three major improvements to the platform. Here's what's new and improved. A new app built from scratch Organizing, writing, and setting up your knowledge base needs to be a fluid experience for you and your team. We felt like our old...