Jarratt Isted

Bolstering Self-Serve Support at Scale with HelpDocs

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Drift is building a new way for businesses to buy from businesses. Through the power of intelligent bots and playbooks, over 50,000 businesses are able to direct visitors to book meetings or take other actions when they land on their site. From its headquarters in Boston, the company is rapidly expanding its team and recently opened a new office in San Francisco. The team have also announced their second HYPERGROWTH in both Boston and San Francisco—a conference for the Drift community to talk and listen all things sales and marketing. With all of that expansion, customer support usually...

Jarratt Isted

Lending a Helping Hand Inside the Classroom

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We've all got cherished memories from our few first years at school. Learning the alphabet, making the difficult decision between having milk or juice as a snack, and creating far too much mess with PVA glue. But I'm sure you never thought about how much hard work your teachers put in to keep an eye on your progress. Keeping track of pupils, their results, and whether they need extra help to get back on track takes a lot of work—and usually too many spreadsheets to bear. This is where Insight comes in, stopping many school teachers from getting lost...

Jarratt Isted

Shredding off 25% Support Load to Self-Serve

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Solvo helps over 5.5 million people in the Netherlands find, compare, and book medical specialists every month. By showing reliable medical information in a clear language, the company matches up patients with a specialist that will aid them on their way to better health. They take pride in constantly improving their product and making sure it's inline with their customers' needs. Part of that cycle is making sure their documentation is in order and is as useful as possible. Before using HelpDocs, the team thought about whether to invest resources into building their very own support site. They needed...