Jarratt Isted

5 Top-Notch Image Annotation Tools for Your Knowledge Base Articles

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People come to your knowledge base to solve problems. They don't hang around to get their daily reading fix. Well, at least I don't think they do. If you can solve a customer's problem quicker, you're gonna save yourself a boatload of money on customer support costs and the customer's gonna be pretty happy not to waste their time contacting you too. Whilst the whole 'we have shorter attention spans now because of the internet' might be a complete fad, you can't argue we're an impatient bunch when it comes to getting stuff done. If something's not working the way...

Jarratt Isted

Increase Customer Onboarding Engagement by Getting Out the Way

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It seems like customer onboarding is a never ending rabbit hole of options. It's difficult to tell what's working and what's not. There are so many things to tweak, the job's never over. Add a small copy change to your signup form and you might see conversation rates get boosted by half a percent. Change it again and it might drop, but is it because of the season, the images, the way the customer was feeling? It's pretty much a guessing game. What about adding a ton of tooltips to guide to user through a setup? Well, either it'll annoy...

Jake Peters

New Features for July 🐣

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So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back to monthly product update posts. Or rather irregular posts, anyway. 😩 Why? We've been working on too much awesome stuff not to share, that's why! So hold on tight, here's what we launched this past couple months. Smart 404 pages My favorite feature out of everything we've launched this month's gotta be smart 404 pages (or smart fours as we call them internally). If you've moved to HelpDocs...

Jake Peters

HelpDocs Has Acquired Helpman 🎉

Jake Peters on

I have some exciting news to share with you today. We've made our first acquisition: Helpman! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge base platform. We've been competing for just over a year now, but after looking at both our roadmaps we noticed we were working on much the same features. I connected with the founder, Micheal, recently for a chat about both our startups. Since our roadmaps were so similar, it made sense to stop competing and instead consolidate our efforts. That's when the topic of an acquisition came up. Since we're...