Jarratt Isted

6 Customer Support Experts Weigh In on How to Stop Your Help Center from Going Stale

Jarratt Isted on

If you're a startup, keeping up with product updates is exhausting. You're likely pushing new code each week, which means your product is changing every week. Keeping a knowledge base updated is pretty much a marathon with the finishing line moving away from you every step. Your job's never done. But enough of making it sound dire. There are things you and your company can do to make it easier. If you've already invested in a knowledge base, you obviously know the benefits. No more answering the same questions, lower support costs, etc. But these benefits can quickly come crashing...

Jarratt Isted

5 Top-Notch Image Annotation Tools for Your Knowledge Base Articles

Jarratt Isted on

People come to your knowledge base to solve problems. They don't hang around to get their daily reading fix. Well, at least I don't think they do. If you can solve a customer's problem quicker, you're gonna save yourself a boatload of money on customer support costs and the customer's gonna be pretty happy not to waste their time contacting you too. Whilst the whole 'we have shorter attention spans now because of the internet' might be a complete fad, you can't argue we're an impatient bunch when it comes to getting stuff done. If something's not working the way...

Jarratt Isted

Increase Customer Onboarding Engagement by Getting Out the Way

Jarratt Isted on

It seems like customer onboarding is a never ending rabbit hole of options. It's difficult to tell what's working and what's not. There are so many things to tweak, the job's never over. Add a small copy change to your signup form and you might see conversation rates get boosted by half a percent. Change it again and it might drop, but is it because of the season, the images, the way the customer was feeling? It's pretty much a guessing game. What about adding a ton of tooltips to guide to user through a setup? Well, either it'll annoy...

Jake Peters

New Features for July 🐣

Jake Peters on

So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back to monthly product update posts. Or rather irregular posts, anyway. 😩 Why? We've been working on too much awesome stuff not to share, that's why! So hold on tight, here's what we launched this past couple months. Smart 404 pages My favorite feature out of everything we've launched this month's gotta be smart 404 pages (or smart fours as we call them internally). If you've moved to HelpDocs...