Jake Peters

HelpDocs Has Acquired Helpman 🎉

Jake Peters on

I have some exciting news to share with you today. We've made our first acquisition: Helpman! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge base platform. We've been competing for just over a year now, but after looking at both our roadmaps we noticed we were working on much the same features. I connected with the founder, Micheal, recently for a chat about both our startups. Since our roadmaps were so similar, it made sense to stop competing and instead consolidate our efforts. That's when the topic of an acquisition came up. Since we're...

Jarratt Isted

Spring Product Updates

Jarratt Isted on

Just under a year ago, my cofounder and I set out on a mission—to create a knowledge base that worked and looked great out-the-box. It's coming up to HelpDocs' first anniversary and I'm extremely proud of how far we've come. While I'll happily admit made some mistakes, we've managed to create a product worth paying for and we're stoked to serve our awesome collection of customers from around the world. Customers who've created awesome eCommerce stores, fintech software, education products, business apps, and much, much more. I'm super excited to release the awesome stuff we've got in the pipeline...

Jarratt Isted

How to Write Knowledge Base Articles Customers Can Actually Understand

Jarratt Isted on

Writing a knowledge base article is a surprisingly difficult task. How can you keep the language simple and clear? How do you get across the information without making your customers fall asleep? 😴 Good news is you don't need to take a class in technical writing. In fact, the less you know about the subject the better. Looking for an easy-to-use knowledge base that looks great out the box? Give HelpDocs a try for 14 days, free. 🎁 Ironically, many knowledge base articles are more complicated than the product itself. This leads to baffled customers and no reduction in support ticket volume—...

Jake Peters

How Surprisingly Good Support Wins Us Customers

Jake Peters on

At HelpDocs we’re kinda great at customer support. If you’ve ever sent us a support request (or just a hello) you’ll have seen this yourself. Almost all our chats are replied to within 30 waking minutes. Usually way quicker. It’s safe to say our customers love our support. And our software of course. But mostly our support. 🤓 In fact, our support’s so good we get messages like this every day: Wow! The quality & speed of your support leave me speechless, really! :-) Come for the knowledge base, stay for the support. Often, though, people...