HelpDocs Bookmarked (Page 3)

Bookmarked explores the art & craft of knowledge bases and customer support while delving into the lives of the people behind them.

Hear about the companies using HelpDocs to change the world. From medical software to educational robots—they all have a story to tell.

We delve into the world of knowledge bases and customer support to try to figure out how to create a better support experience for our customers.

Personal stories, remote work, and a lot of emoji. We open up about what we’re doing and how we’re feeling so you get to know us a little better.

Read about the latest updates to the HelpDocs platform right here. From features to fixes and everything in between, we'll give you a roundup.

Announcements

HelpDocs Has Acquired Helpman 🎉

I have some exciting news to share with you today. We've made our first acquisition: Helpman [https://gethelpman.io]! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge base platform. We've been competing for just over a year now, but after

Announcements

Spring Product Updates

Just under a year ago [https://blog.helpdocs.io/why-your-startup-needs-an-awesome-knowledge-base/], my cofounder and I set out on a mission—to create a knowledge base that worked and looked great out-the-box. It's coming up to HelpDocs' first anniversary and

Announcements

Introducing Multilingual Translation

I'm thrilled to announce that HelpDocs now has full support for multiple languages. 🎉 Now you can write your docs in as many languages as you can think of, and your visitors can choose the version they want. Until now, making a multilingual knowledge base has been painful at

Announcements

HelpDocs Now Supports Internal Docs

We've been building HelpDocs for just over 6 months now. We get dozens of feature requests each day, and one of the most common by far is internal docs. In fact, some of our users have been using HelpDocs internally since the start. They've hacked it

Announcements

We Added 23 Features in 6 Weeks

Wow, it’s been a busy few weeks. Our teeny little team’s been beavering away to make the product better than ever, and I’ve got a lot to share with you today. We’re on a quest to make the best hosted knowledge base product. From integrations to

Announcements

A Brand New Look—What We Shipped in September

We launched HelpDocs back in April to help make better knowledge and support docs. Since then we've been spending most of our time making the backend services more reliable, faster, and generally better. That means usually our product updates are pretty darn mundane. Bug fixes. Performance improvements. Nobody