River Sloane

Learn about the advantages and disadvantages of incorporating best practices in your help documentation. Discover how you can guide your users to reach their 'aha' moment.

Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?

Learn why mobile optimization of your Knowledge Base is crucial to connect with your customers wherever they are.

Learn how to effectively advocate for your company's Knowledge Base during meetings and ensure it stays accurate and up-to-date.

Learn how to prepare and optimize your Knowledge Base for the New Year with this comprehensive guide. Streamline processes, enhance user experience, and reduce support burden.

Learn how user research can transform your Knowledge Base. Discover the perks, methods, and how to use insights to improve your documentation.

You've created your Knowledge Base but the uptake is lagging behind. Find out three different ways to boost adoption and create help everyone uses.

Discover how to reduce customer ticket reply time by leveraging your company Knowledge Base. Learn best practices for faster issue resolution times.

Creating your first Knowledge Base article can feel like a giant hurdle. Have no fear—we're here to help you get started. Read on to learn how to go from zero to KB hero.

Discover tips for optimizing Knowledge Base searches. Learn how categorizing a Knowledge Base makes search easier and avoid common issues with proper optimization.

Hiring in-house technical writers can be tough, so why not support freelancers? Here's how to loop in experts to ensure your Knowledge Base shines.

Learn why carving out time to create a style guide for your Knowledge Base can help you maintain a consistent, on-brand, helpful set of guides for your users.