Frustrated Tones and Reflections
A few days ago, an applicant for one of the Customer Education roles commented about our blog. It’s not uncommon. Often people wanna be seen as having done their research. And I do really appreciate any feedback we get when it comes to our posts. But this time it
The Hard Reality of Letting Go
Sometimes you’ve just gotta let go. 32 years of life and that’s my incredibly deep and profound observation on this uncharacteristically mild September morning. It’s true though. Cliché, sure. But true nonetheless. 🤷♂️ For me this groundbreaking realisation came last week while chatting with the rest of the
Has Staying Silent Ever Helped Anyone?
Making over-communication a priority is probably one of the most critical aspects of our culture. It’s certainly something I’d recommend to anyone building a remote team. Since for us, it makes things easier. Kept us all on the same page. And meant we’ve grown closer and stronger
Should You Avoid Becoming the Crutch?
Since I started taking on the support tickets at HelpDocs, there’s been one thing that always stumps me. Ok fine! There’s more than one thing. But of the many parts of my day-to-day life that stump me most, knowing where to draw the line with things that aren’
The Constant Gut Feel
You’d think by now I’d have learnt to take care of the housekeeping before I embark on some crazy new adventure. I’m not talking about washing my gym shorts or cooking a delicious meal. I mean the week-to-week and month-to-month deliverables that I consider the absolute bare
Value in Planning and Positivity
Creating courses ain’t easy. I guess nobody said they would be. But I didn't think they'd be this tough! It’s fair to say over the past few months weeks of asset creation, cobbling together cue carded talking points and generally trying to make something valuable for people, I’
Balancing Heritage and Future
I’ve spoken many times about our lack of attention toward all things marketing. But you’re writing a blog post I hear you shout. Sure! You’re right, it’s kinda marketing. I guess. Not in the traditional sense of being related or beholden to growth stats and arbitrary
Accountability and Teamwork
Have you ever fallen so far out of the habit of doing something it becomes almost impossible to get back into the swing of things? That’s what happened to me over the past 6 weeks. 🙈 Hiring took the place of everything. And by everything I mean everything! In hindsight,
Yes, You Can be Offended
Since returning to the reality of my day-to-day after spending a week with the team in Bangkok I find myself reflecting on our culture. On what it means to be part of HelpDocs. I’ve spent the week engrossed in it. Living nothing but the culture day-to-day with people I’
Stone Notebooks, Forest Fires and Building a Climate Positive Future: In Conversation With A Good Company
A good origin story always has an element of tragedy or disaster that leads to an epic realisation. For Anders Ankarlid and A Good Company, that moment came in the burning summer of 2018.