Want to unlock extra functionality for your Knowledge Base? Use segmenting to show different content to different people. Here's how.

Videos take time and money to create, so are they worth the investment inside of your Knowledge Base articles?

Get insights on how AI can enhance your Knowledge Base articles by automating mundane tasks and sparking creativity. Discover the benefits of human and AI collaboration in content creation.

Downtime happens. What you do when it does is what counts. In this post, we'll explore how your Knowledge Base can help smooth the stressful experience for both teammates and customers.

If you're a distributed team, knowledge is essential. But how you do make sure it's being used and updated? Here's our top tips.

Want to give your Knowledge Base template a refresh but not sure how to go about it? In this guide, we give you some practical tips to make your help content sparkle.

Technical writing is more than writing manuals and help documentation. But things have changed with new-age teams and AI.

Explore the perks of Dark Mode for your Knowledge Base–from reducing eye strain to saving battery life, discover why this UI trend is more than just a cool feature.

Learn about the advantages and disadvantages of incorporating best practices in your help documentation. Discover how you can guide your users to reach their 'aha' moment.

Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?

Learn why mobile optimization of your Knowledge Base is crucial to connect with your customers wherever they are.

Learn how to effectively advocate for your company's Knowledge Base during meetings and ensure it stays accurate and up-to-date.

Learn how to prepare and optimize your Knowledge Base for the New Year with this comprehensive guide. Streamline processes, enhance user experience, and reduce support burden.

Learn how user research can transform your Knowledge Base. Discover the perks, methods, and how to use insights to improve your documentation.

You've created your Knowledge Base but the uptake is lagging behind. Find out three different ways to boost adoption and create help everyone uses.

Discover how to reduce customer ticket reply time by leveraging your company Knowledge Base. Learn best practices for faster issue resolution times.

Creating your first Knowledge Base article can feel like a giant hurdle. Have no fear—we're here to help you get started. Read on to learn how to go from zero to KB hero.