Learn how user research can transform your Knowledge Base. Discover the perks, methods, and how to use insights to improve your documentation.

You've created your Knowledge Base but the uptake is lagging behind. Find out three different ways to boost adoption and create help everyone uses.

Discover how to reduce customer ticket reply time by leveraging your company Knowledge Base. Learn best practices for faster issue resolution times.

Creating your first Knowledge Base article can feel like a giant hurdle. Have no fear—we're here to help you get started. Read on to learn how to go from zero to KB hero.

Discover tips for optimizing Knowledge Base searches. Learn how categorizing a Knowledge Base makes search easier and avoid common issues with proper optimization.

To create a successful Knowledge Base, it's important to have clear organization, accurate information, and team involvement. A search function and training for effective documentation can also help. This resource can benefit both employees and customers.

Hiring in-house technical writers can be tough, so why not support freelancers? Here's how to loop in experts to ensure your Knowledge Base shines.

Learn why carving out time to create a style guide for your Knowledge Base can help you maintain a consistent, on-brand, helpful set of guides for your users.