River Sloane - HelpDocs Bookmarked

Creating a Knowledge Management Strategy for Your Remote Team

If you're a distributed team, knowledge is essential. But how you do make sure it's being used and updated? Here's our top tips.

Announcements

Spring 2024 Product Updates

We've rolled out updates for stats linking, faster PDF exports, smarter session handling, and improved version control. Learn about the latest features in our product updates.

Knowledge Bases

A Practical Guide to Designing Your Knowledge Base Template

Want to give your Knowledge Base template a refresh but not sure how to go about it? In this guide, we give you some practical tips to make your help content sparkle.

Knowledge Bases

Decoding the Role of a Modern Technical Writer

Technical writing is more than writing manuals and help documentation. But things have changed with new-age teams and AI.

Backpage

Breaking Bad Habits: How I Prioritized Health Over Long Hours and Unhealthy Ways

I always thought the growth mindset would make me happier—but it didn't. In this post I explain how I took steps to lead a healthier, happier life by breaking bad habits.

Support Smarter

Crafting Your First E-Commerce FAQ Page

Not quite ready for a full-blown Knowledge Base for your online store? Here's our top tips for getting going with an FAQ page.

Knowledge Bases

Shedding Light on Dark Mode for Your Knowledge Base

Explore the perks of Dark Mode for your Knowledge Base–from reducing eye strain to saving battery life, discover why this UI trend is more than just a cool feature.

Knowledge Bases

Should You Include Best Practices in Your Knowledge Base?

Learn about the advantages and disadvantages of incorporating best practices in your help documentation. Discover how you can guide your users to reach their 'aha' moment.

Knowledge Bases

How to Meet Your Customer Service SLAs With a Knowledge Base

Customer support service-level agreements can benefit everyone, but it can be tricky to keep to the targets. Here's how to use your Knowledge Base to meet your metrics.

Knowledge Bases

How We Identified Our Knowledge Base Gaps

Finding gaps in your Knowledge Base can be time-consuming. Here's how we identified ours and improved our support flow.

Knowledge Bases

Choosing Between Machine and Manual Translations for Your Knowledge Base

Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?

Knowledge Bases

Should You Use a Knowledge Base for Your Product Updates?

Using a Knowledge Base for product updates isn't clear-cut. Learn whether you should consider it or use alternative products.

Support Smarter

Empower Your Customers: Options for Building a Self-Service Stack That Delights Your Users

Learn about different types of self-service support, including proactive methods like video series and reactive methods like Knowledge Bases to build your self-serve stack.

Announcements

January 2024 Product Updates

Our first product release of 2024 includes a better code editor, anonymous IPs by default, and exporting to Microsoft Word.

Knowledge Bases

Optimizing Your Knowledge Base for Mobile

Learn why mobile optimization of your Knowledge Base is crucial to connect with your customers wherever they are.

Knowledge Bases

Championing Your Knowledge Base During Company Meetings

Learn how to effectively advocate for your company's Knowledge Base during meetings and ensure it stays accurate and up-to-date.

Knowledge Bases

How to Get Your Knowledge Base in Order for the New Year

Learn how to prepare and optimize your Knowledge Base for the New Year with this comprehensive guide. Streamline processes, enhance user experience, and reduce support burden.

Unwrapped 23

Utilizing Your Knowledge Base for Exceptional Customer Support During the Holiday Season

Get ready for the holiday season with proactive support! Learn how to manage customer expectations during the festive period with our helpful tips.

Unwrapped 23

Preparing Your Knowledge Base for Increased Holiday Traffic

Maximize self-serve support during holidays with a fine-tuned Knowledge Base. Learn strategies to reduce support tickets, analyze traffic patterns & create seasonal content

Unwrapped 23

Learning to Take Time Off Support Emails During the Holiday Period

During the pandemic my mental health took a hit. Here's why and how it led me to taking more time off, especially during the festive period.

Knowledge Bases

How User Research Can Influence Your Help Documentation

Learn how user research can transform your Knowledge Base. Discover the perks, methods, and how to use insights to improve your documentation.

Support Smarter

How to Successfully Onboard Technical Writers for Your Knowledge Base

The road to successfully onboarding a technical writer can be challenging—especially if you're not one yourself. Here are some tips on why and how to make it happen.

Announcements

November 2023 Product Updates

We released a new Leaderboard feature this month, added more customization options, and provided greater export control.

Support Smarter

The Surprising Upsides of a Customer Support Spam Incident

HelpDocs' support email account was eerily quiet for a whole week. Until I found out that our customers' emails had been in the spam folder. Here's the lessons I learned.

Knowledge Bases

Choosing the Right Approach: Embedding, Linking, or Widgetizing Your Knowledge Base Content within Your App

You've created your Knowledge Base but the uptake is lagging behind. Find out three different ways to boost adoption and create help everyone uses.