Jarratt Isted

How ready2order Scaled Support for Store Owners Across the Globe

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Setting up a new store is a wild, messy, exciting time. Fitting it out, finishing up the last coat of paint, and arranging the big day when you’re finally open for business. The thing you’re probably not thinking about is stock management, discounting, order management, and customer profiles. But these all matter just as much—if not more—than the lilac you chose for the reception area. This is where ready2order come in. They provide a platform independent point-of-sale system for small to medium sized companies. This makes it possible for smaller companies to take advantage of the...

Jake Peters

Say Hello to HelpDocs Articles Inside the Intercom Messenger

Jake Peters on

Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them in front of the customer in handy places. That's why I'm happy to introduce our latest update for Intercom & HelpDocs customers. After the introduction of their App Store, we knew having our very own Messenger App could be powerful for our customers. With the HelpDocs Intercom Messenger app installed your customers can do all of the following without leaving or opening any extra tabs: Search your knowledge base 🔍 Change...

Jarratt Isted

Bring Your Knowledge Base Directly into Your Inbox: Updates to Our Front Plugin

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We’ve long been fans of Front, the team behind the first collaborative multichannel inbox. So much so, we’ve been keen to improve our own customer support workflow within their app. One of the ways we’ve done that is by building a plugin that sits right next to the composer. Over the years it’s evolved. At first it did the bare minimum—inserting articles. But as we’ve added features to our main product over time, like Instant Search, we’ve worked to get them into the plugin. That’s why I’m mega, yes MEGA, excited...

Jarratt Isted

Simple Steps to Make Sure First Time Users Have a Great Experience

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Landing in a new destination is always a little daunting. How should I get to my hotel? Do I need cash? How should I greet someone? Luckily signs and interactive maps point you in the right direction, and when they fail there’s always someone there to help out. Take away the signs, maps, and people and you’re pretty stuffed. Too many signs or people, though, and things start to get head-scratchingly confusing. This is why the first experience for a user is so important (aka onboarding). Too little help and there’s a small chance a user will...