Jarratt Isted

Simple Steps to Make Sure First Time Users Have a Great Experience

Jarratt Isted on

Landing in a new destination is always a little daunting. How should I get to my hotel? Do I need cash? How should I greet someone? Luckily signs and interactive maps point you in the right direction, and when they fail there’s always someone there to help out. Take away the signs, maps, and people and you’re pretty stuffed. Too many signs or people, though, and things start to get head-scratchingly confusing. This is why the first experience for a user is so important (aka onboarding). Too little help and there’s a small chance a user will...

Jarratt Isted

Helping Real Estate Agents Match Hearts with Homes

Jarratt Isted on

For many buying a home is one of life’s most important and memorable steps. Real estate agents are there to help find the perfect pad for you. Whether the clients are a young couple eager to put down a deposit on a first home or a growing family looking to escape the noise and up sticks to the suburbs, matching heart and home is a tough job. But real estate agents aren’t always tech savvy. With a shortage of time to put into creating a website that wows, many real estate agents just don’t have the energy...

Jarratt Isted

Why We Send Prospects to Competitors If We're Not a Good Fit

Jarratt Isted on

As a customer it can often feel like the person on the other end of the line or more appropriate these days—messenger, doesn’t have your best interests at heart. No matter if you’re a good fit for their product or not, you’re going in their funnel and whatever you say, the product is just perfect for your use case. It can almost make getting in touch feel like a pointless task and that perhaps you should skip the debacle and try everything until you find a product that feels right. For better or worse, we’ve...

Jarratt Isted

Custom Template Changes, Infrastructure Improvements, and a Guide: March Product Updates

Jarratt Isted on

With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly about infrastructure upgrades. No yolk. HelpDocs has grown to serving millions of docs a month so we've been hatching a plan to make that scale for the long term. 🐣 But it's not all about our infrastructure. We've made it easier for custom templates to be built and released our first guide. So hop along the post to hear more about what we've been up to. Custom templates are now in...