Jarratt Isted

Organizing Our First Company Retreat as a Bootstrapped Remote Startup

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For us the benefits of being a remote company are obvious. You can work when and where you’re most comfortable, you’re able to travel or spend time with family, and you can skip the office politics. But despite software making it easier than ever to feel connected while being thousands of miles away from one another, it’s always nice to get some face-to-face time. Striking up random conversations about different topics just doesn’t happen as spontaneously over Slack, and getting to know one another a little better is always helpful. That’s why we made it...

Jarratt Isted

Educating Users and Inspiring Visitors Around the Globe

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Anyone who's travelled knows the excitement of arriving in a new destination, eager to explore and lay your senses on the sights and experiences. Each turn has its own story to tell. It's that story GuidiGO want to enable local experts and educators to tell. By ultilizing a suite of user-friendly technologies, they can help them engage, excite, and inspire audiences around the globe. That new city you've arrived in or that museum you've just entered? Chances are there's a virtual tour someone's created using the GuidiGO platform. Educating educators in multiple languages The team are quick to adapt to...

Philip Manavopoulos

February Product Updates: Lighthouse Beta, SSL, and Speed Improvements

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Happy second month of the year! February's been a super exciting month for the team. We had our first team retreat in a cold but lovely Madrid. Many burgers & fries were consumed, as well as terrible Spanish exchanged in shops. We had a ton of fun and managed to get a load done for you. Here's the lowdown on what we've shipped. ⛴💝 Lighthouse Beta We're super excited to announce we're working on Lighthouse—a smarter way to help users inside your app. If you're a Pro or Growth customer, we'd love your help in ironing out potential problems before...

Sara Pion

Rebuilding a Knowledge Base for a High Growth Startup

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When I started my job at Drift, I was there for many different reasons: To learn everything I could about our product, to disperse that knowledge internally and externally, and to set the tone for the rest of the customer advocates to come after me. We were a team of 35, and little did we know that in 6 months we’d be a team of 100 with two offices on separate sides of the country with our knowledge base the go-to resource for customers and new hires alike. So we laid out a game plan to take our little...