Transparent documentation not only shares the strengths of your product or service but also the realistic limitations, ensuring you're gaining customer trust.

Struggling to choose between a standalone knowledge base like HelpDocs or a bundled solution? We break down the pros and cons of each approach.

Getting your Knowledge Base sparkling can be a lot of work, especially without direction. This guide will help you implement a robust auditing system.

Knowledge base traffic isn’t constant—it follows seasonal trends. Learn how and why engagement fluctuates throughout the year, and discover strategies to optimize self-service content based on these insights.

AI-powered Knowledge Bases are revolutionizing customer support and documentation. Learn how AI is transforming Knowledge Bases, explore top tools, and find the perfect solution for your business.

Using an AI-powered customer support tool that isn't suggesting the right articles? Learn how to optimize your Knowledge Base for both AI and customers.

Simplify your Knowledge Base with the power of AI! Discover how tools like HelpDocs AI can streamline workflows, boost productivity, and free your team to focus on creating meaningful, customer-focused documentation.

Privacy is an important topic, and being careful with user data extends to your Knowledge Base. Here's what and how to consider people's data for your home of help.

SaaS companies need to have a great support stack to keep customers happy. Here's how a Knowledge Base fits in and why you should keep an eye on it.

Want to unlock extra functionality for your Knowledge Base? Use segmenting to show different content to different people. Here's how.

Videos take time and money to create, so are they worth the investment inside of your Knowledge Base articles?

Get insights on how AI can enhance your Knowledge Base articles by automating mundane tasks and sparking creativity. Discover the benefits of human and AI collaboration in content creation.

Downtime happens. What you do when it does is what counts. In this post, we'll explore how your Knowledge Base can help smooth the stressful experience for both teammates and customers.

If you're a distributed team, knowledge is essential. But how you do make sure it's being used and updated? Here's our top tips.

Want to give your Knowledge Base template a refresh but not sure how to go about it? In this guide, we give you some practical tips to make your help content sparkle.

Technical writing is more than writing manuals and help documentation. But things have changed with new-age teams and AI.