AI How AI Finds Your Documentation: llms.txt, Sitemaps, and Source Pages Explained How do AI systems find and choose documentation to cite? Learn the differences between llms.txt, sitemap.xml, and source pages and what they mean for your knowledge base visibility in AI answers.
Knowledge Bases The AI Chatbot Paradox: Why We Don't Actually Want to Talk to Your Knowledge Base When's the last time you spoke to your docs? Maybe never. Here's why it's important to think about the UX of your docs chatbot, rather than hoping for the best.
AI How AI-Powered Support is Transforming Customer Experience in 2025 From predictive problem-solving to hyper-personalized interactions, AI isn't just changing how we do support—it's completely redefining what customers expect from every interaction.
