Sara Pion

Sara runs Drift's software at Drift and knows how meta that sounds. When not building bots and running social media, she's dreaming of opening a Paris office so she can live in her favorite country.

📍 Boston, MA

Support Smarter

Rebuilding a Knowledge Base for a High Growth Startup

When I started my job at Drift [https://drift.com], I was there for many different reasons: To learn everything I could about our product, to disperse that knowledge internally and externally, and to set the tone for the rest of the customer advocates to come after me. We were