Unwrapped 23

Collection

Get top tips and tricks for your Knowledge Base in time for the holiday season to streamline and ready your support team.

Unwrapped 23

Utilizing Your Knowledge Base for Exceptional Customer Support During the Holiday Season

Get ready for the holiday season with proactive support! Learn how to manage customer expectations during the festive period with our helpful tips.

Unwrapped 23

Preparing Your Knowledge Base for Increased Holiday Traffic

Maximize self-serve support during holidays with a fine-tuned Knowledge Base. Learn strategies to reduce support tickets, analyze traffic patterns & create seasonal content

Unwrapped 23

Learning to Take Time Off Support Emails During the Holiday Period

During the pandemic my mental health took a hit. Here's why and how it led me to taking more time off, especially during the festive period.