How Self-Service Knowledge Bases Empower Support Staff to Get More Done
“The customer is always right”. Yeah, and they’re super demanding too. According to Harvard Business Review [https://hbr.org/2010/07/stop-trying-to-delight-your-customers], 65% of customers want their problem resolved in the first try. And, over 60% of customers believe that knowledgeable employees is crucial to providing good customer service.