Say Hello to HelpDocs Articles Inside the Intercom Messenger

Taylor Sloane -

Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them in front of the customer in handy places.

That's why I'm happy to introduce our latest update for Intercom & HelpDocs customers. After the introduction of their App Store, we knew having our very own Messenger App could be powerful for our customers.

With the HelpDocs Intercom Messenger app installed your customers can do all of the following without leaving or opening any extra tabs:

  • Search your knowledge base 🔍
  • Change knowledge base language 🗺
  • Read short versions or full articles 📰

To get everything set up, head to this article and follow the instructions. I hope you enjoy using the new integration.