Autumn 2024 Product Updates: HelpDocs AI, Audit Enhancements, and More

River Sloane -

Autumn brings more than just pumpkin spice lattes and cozy sweaters—it’s also the season of exciting updates from us! 🎉

Whether you're a long-time user or just getting started, our Autumn 2024 Product Updates are packed with features designed to make your life easier and your content even more compelling.

Our flagship update this season is HelpDocs AI which lets you craft compelling article drafts, rewrite existing articles, and speed up your publishing workflow.

We've also made significant enhancements to the Audit feature, making it even more useful for large teams to keep an eye on activity.

Take Your Help Content to New Heights With HelpDocs AI

Crafting the perfect article requires a skill that takes years to hone in. But there's a skill that always takes time, no matter how long you've been doing it—getting past that blank page 😰

That's why we've developed a set of features in HelpDocs AI to start your help articles effortlessly.

HelpDocs AI is not here to replace trusty technical writers—just assist with speeding up their workflow.

Let's take a look into what HelpDocs AI can do ✨

🦾
HelpDocs AI is available on our latest plans.

Draft Articles with Ease

HelpDocs AI is designed to boost your productivity by creating article drafts from simple outlines. Imagine typing a few bullet points, and voilà—you have a well-structured draft ready for refinement.

This feature reduces the time spent staring at a blank page and allows you to focus on fine-tuning the content.

Drafting with HelpDocs AI has a few neat features up its feathers:

  • Uses native formatting options to optimize readability (and you can say stuff like "create a table about x")
  • Adjusts content based on your company information in Settings
  • Suggests placement for screenshots

All you have to do is click Create with AI, write a title and outline, and set a style. Then, watch HelpDocs AI create an article right before your eyes.

Revamp Existing Content Effortlessly

But wait, there's more! Our AI doesn't just stop at drafting new content—it can revamp your existing help articles with suggestions for rewriting and enhancing clarity.

Here's how HelpDocs AI can assist you:

  • Add new sections
  • Rewrite content for better understanding
  • Change the style to suit your audience
  • Reformat parts of your article (e.g., "format section x as a tip callout")

It keeps what's important and updates what you want to change. Not satisfied? No worries! You can tweak your outline and try again. We believe this feature is a game-changer for teams eager to improve and keep their help content fresh.

Optimize Meta Information and Search Tags

SEO can feel overwhelming, but HelpDocs AI is here to make it a breeze! 🌟 With just a click, you'll fill out meta information and create relevant search tags, transforming what's usually a time-consuming task for tech writers into a quick fix.

Why is this so neat? Because it ensures your articles are not just informative but also easy to find. Better SEO = better visibility, which leads to happier customers who find exactly what they need.

Here's how HelpDocs AI simplifies your workflow:

  • Click the sparkle icon for instant meta info and tags.
  • Enjoy more time for creative writing instead of technical drudgery.
  • Watch as your articles become more discoverable and effective.

It's a massive shortcut to your publishing workflow and we can't wait to see you give it a whirl 😊

Enhanced Audit Features for Better Oversight

Ok, ok. So we've launched HelpDocs AI. But that's not the only thing we've been squirrelling away at.

Large teams love our Audit feature because it gives them insight into what their team is up to.

But now it's even better because getting the information you need is easier. With improved auditing capabilities, keeping track of your content has never been easier.

  • Comprehensive Article Audits. With our enhanced audits, you can now view detailed audit information for each article directly from the article editor.

    This includes who made changes, what was altered, and when it happened. It's all about transparency and keeping you informed at every step.
  • User-Specific Logs at Your Fingertips. Ever needed to check what a specific team member has been up to? Our audit enhancements now allow you to view logs for individual users.

    This feature helps you maintain accountability and ensures everyone is aligned with your content strategy.
  • Filtering Made Easy. We know how frustrating it can be to sift through endless logs. That's why we've added more filter types like event name, category, and article to make finding specific information a breeze.

Simplify Sharing with Deep Linking to Article Filters and Stats

Gone are the days of endless email threads just to share important analytics or articles with your team. With our new deep linking feature, sharing specific views of filtered article analytics or content is now a breeze.

Here's how it works:

  • Generate unique links that lead straight to your chosen filters and stats.
  • Share these links with your team for quicker access to exactly what they need.
  • No more navigating through irrelevant data—get straight to the point!

Next time you're discussing help metrics or insights, just copy the link and send it over. It saves everyone valuable time and effort, helping your team stay on the same page with just a click! 📈🔗

Dive Deeper with Stats for Clips

Last month, we introduced Dynamic Clips, shaking up content creation by letting you craft adaptable and reusable content snippets. But we didn't stop there—meet Stats for Clips! 📊

Here's what you can do with it:

  • Dive into detailed analytics to see exactly where each Clip is used across your docs.
  • Skip the hassle of manual tracking, saving you precious time and effort.
  • Easily grasp the reach and impact of your Clips to optimize your content strategy like a pro.

Whether you're navigating a small project or leading a bustling team, Stats for Clips will keep you informed and boost your content's efficiency. It's all about making your life easier and your content smarter.

Other small but mighty updates

  • 🪽 SQUARK! Seagulls assemble. CHIPS (ok, not actually chips, but Cookies Having Independent Partitioned State) support is now built into frames
  • Search rebuilds a lot better when toggling multilingual.
  • Various improvements to v5 templates (new templates shipping soon!)
  • Our new search came out earlier this year. It's now even better
  • We improved our 404 page for missing accounts. It's much prettier now ✨