Stories Learning to Live With Less Again: Part 2 What happens when you leave your apartment and a COVID spike happens whilst you're staying in hotels? Find out in the next part of the series.
Stories The Accidental Evolution of the HelpDocs Brand HelpDocs is now 5 years old and while we've always had a bookmark it's certainly changed over the years. Here's a little insight into how the HelpDocs brand has evolved.
Stories Should There Be a Blame Game? After a rude awakening at 4 in the morning by a barking fire alarm it got me thinking—what's the purpose of blame and is it useful?
Stories Learning to Live With Less Again: Part 1 What happens when you're a digital nomad and a pandemic strikes? Mostly panic. Here's a story about learning to live with more stuff and hating it.
Stories Building My Work Happy Place After being inspired by a podcast I write about my journey of self discovery and how I found happiness building my own work happy place.
Stories 2500 Kilometers of Support Lisbon to Munich in a couple days. What seemed like a simple road trip started to become a little worrying.
Stories Is Enough Ever Enough? As a remote worker, one of the most difficult things is to allow yourself time away from work tasks. And as Matt found, when you do it’s easy to let self-doubt eek back into the picture. 😬
Stories Reality and Expectations Matt hit a PR at the gym today. He broke a mental barrier and hit his heaviest deadlift yet. And he decided to reflect on how it took patience and having realistic expectations.
Stories The Game of Show and Tell The past couple of weeks have been a weird and wild ride. Not least because we’ve finally started venturing into the wonderful world of knowledge base software demos.
Stories On the Perils of Rushing When Loni was eighteen her roommate convinced her to go to a random meditation session in New York City. 🧘🏼♀️ It sounded New Age and spiritual. Like something you’d expect from Los Angeles. Nonetheless she was skeptical.
Stories Reassessing Opinions Strong opinions, loosely held is a statement that sticks at the core of the HelpDocs culture. We’re all super opinionated. But it’s rare for us to so vehemently protest or refuse to yield on something when presented with a better option.
Stories 125 Blog Header Images and Counting Here's a story about the headers behind the blog posts on the HelpDocs blog.
Stories Frustrated Tones and Reflections A few days ago, an applicant for one of the Customer Education roles commented about our blog. It’s not uncommon. Often people wanna be seen as having done their research. And I do really appreciate any feedback we get when it comes to our posts. But this time it
Stories Incrementally Changing There’s a lot to be said for making huge, swathing changes. Just getting stuff done. Finished. It’s a little like quickly peeling a bandaid. In that doing it fast gets it out of the way. Ripping away a bandaid limits the longevity of the immediate pain. And it
Stories The Hard Reality of Letting Go Sometimes you’ve just gotta let go. 32 years of life and that’s my incredibly deep and profound observation on this uncharacteristically mild September morning. It’s true though. Cliché, sure. But true nonetheless. 🤷♂️ For me this groundbreaking realisation came last week while chatting with the rest of the
Stories Has Staying Silent Ever Helped Anyone? Making over-communication a priority is probably one of the most critical aspects of our culture. It’s certainly something I’d recommend to anyone building a remote team. Since for us, it makes things easier. Kept us all on the same page. And meant we’ve grown closer and stronger
Stories Content for Contents Sake? Does everything need a strategy and a purpose? I’m not so sure. 🤔 The past couple of days I’ve been thinking about this more and more. It’s as a result of seeing a post from a marketing influencer who lamented about companies who don’t have a strategy
Stories A Change is as Good as a Rest They say a Change is as good as a rest. After we shipped such a massive overhaul of the software a couple of weeks ago—and with more changes on the horizon 😁—I can’t help but think about how true this is. Or indeed if it’s true at
Stories Should You Avoid Becoming the Crutch? Since I started taking on the support tickets at HelpDocs, there’s been one thing that always stumps me. Ok fine! There’s more than one thing. But of the many parts of my day-to-day life that stump me most, knowing where to draw the line with things that aren’
Stories Is This Thing On? A couple of weeks ago we shipped one of the most significant updates to HelpDocs since the software was but a glint in Jake and Jarratt’s eyes. And we barely mentioned it. I mean we sent out an Intercom broadcast message and an email to our users/subscribers. I
Stories The Constant Gut Feel You’d think by now I’d have learnt to take care of the housekeeping before I embark on some crazy new adventure. I’m not talking about washing my gym shorts or cooking a delicious meal. I mean the week-to-week and month-to-month deliverables that I consider the absolute bare
Stories Value in Planning and Positivity Creating courses ain’t easy. I guess nobody said they would be. But I didn't think they'd be this tough! It’s fair to say over the past few months weeks of asset creation, cobbling together cue carded talking points and generally trying to make something valuable for people, I’
Stories Accountability and Teamwork Have you ever fallen so far out of the habit of doing something it becomes almost impossible to get back into the swing of things? That’s what happened to me over the past 6 weeks. 🙈 Hiring took the place of everything. And by everything I mean everything! In hindsight,
Stories Yes, You Can be Offended Since returning to the reality of my day-to-day after spending a week with the team in Bangkok I find myself reflecting on our culture. On what it means to be part of HelpDocs. I’ve spent the week engrossed in it. Living nothing but the culture day-to-day with people I’
Stories Why is Everyone a Wantrepreneur? I would make a crap CEO. 🤷♂️ I’m not even kidding. I look at people I’ve worked for in the many jobs I’ve had and I just can’t see myself being that kinda person. I’ve no doubt I could build something. Eventually. I mean shit, give