Stories

A few days ago, an applicant for one of the Customer Education roles commented about our blog. It’s not uncommon. Often people wanna be seen as having done their research. And I

There’s a lot to be said for making huge, swathing changes. Just getting stuff done. Finished. It’s a little like quickly peeling a bandaid. In that doing it fast gets it

Sometimes you’ve just gotta let go. 32 years of life and that’s my incredibly deep and profound observation on this uncharacteristically mild September morning. It’s true though. Cliché, sure. But

Making over-communication a priority is probably one of the most critical aspects of our culture. It’s certainly something I’d recommend to anyone building a remote team. Since for us, it makes

Does everything need a strategy and a purpose? I’m not so sure. 🤔 The past couple of days I’ve been thinking about this more and more. It’s as a result of

They say a Change is as good as a rest. After we shipped such a massive overhaul of the software a couple of weeks ago—and with more changes on the horizon 😁—I

Since I started taking on the support tickets at HelpDocs, there’s been one thing that always stumps me. Ok fine! There’s more than one thing. But of the many parts of

A couple of weeks ago we shipped one of the most significant updates to HelpDocs since the software was but a glint in Jake and Jarratt’s eyes. And we barely mentioned it.

You’d think by now I’d have learnt to take care of the housekeeping before I embark on some crazy new adventure. I’m not talking about washing my gym shorts or

Have you ever fallen so far out of the habit of doing something it becomes almost impossible to get back into the swing of things? That’s what happened to me over the

Since returning to the reality of my day-to-day after spending a week with the team in Bangkok I find myself reflecting on our culture. On what it means to be part of HelpDocs.

I would make a crap CEO. 🤷‍♂️ I’m not even kidding. I look at people I’ve worked for in the many jobs I’ve had and I just can’t see myself

I’m sat at my desk, an old dining table crammed into the corner of what will become my office. It’s still light outside. I can hear the birds chirping away. Going

The rock'n'roll life Seb had imagined it to be. He was a drummer struggling to make ends meet. His bank account was often full of zeroes. Unfortunately there were no other numbers on the left. 😬

Next stop, middle of nowhere. That's how I felt every time I got on the bus to my grandma's village. It's one of those teeny villages where everybody knows everyone. And everything about everyone.