Stories Is Enough Ever Enough? As a remote worker, one of the most difficult things is to allow yourself time away from work tasks. And as Matt found, when you do it’s easy to let self-doubt eek back into the picture. 😬
Stories Reality and Expectations Matt hit a PR at the gym today. He broke a mental barrier and hit his heaviest deadlift yet. And he decided to reflect on how it took patience and having realistic expectations.
Stories The Game of Show and Tell The past couple of weeks have been a weird and wild ride. Not least because we’ve finally started venturing into the wonderful world of knowledge base software demos.
Stories On the Perils of Rushing When Loni was eighteen her roommate convinced her to go to a random meditation session in New York City. 🧘🏼♀️ It sounded New Age and spiritual. Like something you’d expect from Los Angeles. Nonetheless she was skeptical.
Stories Reassessing Opinions Strong opinions, loosely held is a statement that sticks at the core of the HelpDocs culture. We’re all super opinionated. But it’s rare for us to so vehemently protest or refuse to yield on something when presented with a better option.
Stories 125 Blog Header Images and Counting I’ve always been a creative at heart. Unfortunately, this doesn’t quite match up with my impatience. When I pick up my Apple pencil I’m usually fuming with
Stories Frustrated Tones and Reflections A few days ago, an applicant for one of the Customer Education roles commented about our blog. It’s not uncommon. Often people wanna be seen as having done their
Stories Incrementally Changing There’s a lot to be said for making huge, swathing changes. Just getting stuff done. Finished. It’s a little like quickly peeling a bandaid. In that doing it
Stories The Hard Reality of Letting Go Sometimes you’ve just gotta let go. 32 years of life and that’s my incredibly deep and profound observation on this uncharacteristically mild September morning. It’s true though.
Stories Has Staying Silent Ever Helped Anyone? Making over-communication a priority is probably one of the most critical aspects of our culture. It’s certainly something I’d recommend to anyone building a remote team. Since for
Stories Content for Contents Sake? Does everything need a strategy and a purpose? I’m not so sure. 🤔 The past couple of days I’ve been thinking about this more and more. It’s as
Stories A Change is as Good as a Rest They say a Change is as good as a rest. After we shipped such a massive overhaul of the software a couple of weeks ago—and with more changes on
Stories Should You Avoid Becoming the Crutch? Since I started taking on the support tickets at HelpDocs, there’s been one thing that always stumps me. Ok fine! There’s more than one thing. But of the
Stories Is This Thing On? A couple of weeks ago we shipped one of the most significant updates to HelpDocs since the software was but a glint in Jake and Jarratt’s eyes. And we
Stories The Constant Gut Feel You’d think by now I’d have learnt to take care of the housekeeping before I embark on some crazy new adventure. I’m not talking about washing my
Stories Value in Planning and Positivity Creating courses ain’t easy. I guess nobody said they would be. But I didn't think they'd be this tough! It’s fair to say over the past few months
Stories Accountability and Teamwork Have you ever fallen so far out of the habit of doing something it becomes almost impossible to get back into the swing of things? That’s what happened to
Stories Yes, You Can be Offended Since returning to the reality of my day-to-day after spending a week with the team in Bangkok I find myself reflecting on our culture. On what it means to be
Stories Why is Everyone a Wantrepreneur? I would make a crap CEO. 🤷♂️ I’m not even kidding. I look at people I’ve worked for in the many jobs I’ve had and I just can’
Stories Flying High with Thai There’s something about traveling that makes me uneasy. I guess it’s kind of ironic for a remote worker. Someone who could literally work from anywhere with a halfway
Stories Time, Tickets and Video Games It’s 9:07pm on a Tuesday night. I’m sat on the sofa in my living room. My wife’s gone to bed to read. It’s now my
Stories Hiring Through Exhaustion I’m exhausted. Fatigued by a week-long deluge of “Dear Hiring Manager” and generic cover letters. In the latest entry to our epic hiring adventure, we decided to disregard our
Stories Pushing the Button and Rolling With the Punches I’m sat at my desk, an old dining table crammed into the corner of what will become my office. It’s still light outside. I can hear the birds
Stories Busking through Bureaucracy The rock'n'roll life Seb had imagined it to be. He was a drummer struggling to make ends meet. His bank account was often full of zeroes. Unfortunately there were no other numbers on the left. 😬
Stories Plum Dumplings and Communists Next stop, middle of nowhere. That's how I felt every time I got on the bus to my grandma's village. It's one of those teeny villages where everybody knows everyone. And everything about everyone.
