Remote working is tough. There's the tricky art of communication, getting your company culture right, and the type of work. Read about how we deal with working across timezones and languages.
Hiring Through Exhaustion
I’m exhausted. Fatigued by a week-long deluge of “Dear Hiring Manager” and generic cover letters. In the latest entry to our epic hiring adventure, we decided to disregard our previous experiences with online job boards. Organic applications had stalled and we found ourselves in the position of wanting to
How Service Saved Our House Buying Dream
Somewhere between sizing up kitchen worktops and the slow queue for mid-shop IKEA meatballs, it dawned on me: We’re buying a house. Wait, let me correct that. We’ve bought a house. I still can’t quite believe it. 3 months ago, my wife and I’d already written
HelpDocs Has Ruined Marketing for Me, and Here's Why I'm Grateful!
“If you ever need a marketing gig in the future you’re pretty fucked”, Jake remarked during a completely off-topic bout of lighthearted banter about work ethics. We often joke about things like hustle culture, working too hard, or not enough. > You only put 12 hours in today? Pfft! Let’
When Customer Happiness is Never a Priority, Does it Ever Become One?
For a while, I’ve been trying to reconcile the idea that many huge companies purposefully avoid placing any effort on their customer service. And worse still, that we, as consumers, kind of let them. We fail to hold them accountable or really call them out on it.
Why We Avoid Discounts and Deals
January is an inexplicably long month. 🕰 Perhaps it’s a kind of repercussion from taking a longer break over the “holiday period”, coupled with the long nights and cold, overcast days. Or maybe it’s just some psychobabble illusion that we’ve all bought into. Who knows! 🤷🏻♂️ For me, January's
A Rose by any Other Name
A few weeks ago, I got the opportunity to chat with our customers and friends at Referral Rock [https://referralrock.com/], about all things referral marketing, customer success, and putting people first [https://blog.helpdocs.io/referrals-culture-and-putting-people-first/]. It was enlightening, and while I’m a little awkward and massively introverted,
Hustling Hard for Happiness
49% of all working days lost in 2016-2017 were due to work-related stress, depression or anxiety. Let’s take a moment to think about that for a second. Work is the single biggest cause of stress for the UK population—though given recent events, I imagine global politics is running
Living Life as a Remote Worker's Better Half!
As the wife of a HelpDocs remote worker, I've read many blog posts that talk about what it’s like to work remotely. A quick Google search returns pages and pages of listicles full of top tips and tricks to be a better remote worker. They generally cover the good,
Breaking the Bad Habit of Breaking Habits
Around 18 months ago, I caught a glimpse of myself in the mirror, and it made me feel sick. A couple of years before, I'd quit a 14-year smoking habit, and had replaced the behaviour with endless snacking. 🍿🍰🍩🍪 I’d spent those years munching on crisps, chocolate, biscuits and cakes,
Rediscovering Work-life Balance: What I Learned While Honeymooning in a Swedish Airbnb
Regular readers and followers on Twitter [https://twitter.com/HelpDocs] might have already picked up on my love of balance. The Swedes have a word for this, Lagom, which roughly translates to something like “just enough”, or “moderation”. In practice, lagom is the pursuit of balance in all things. ⚖️ It’
Actually, Distractions Aren't a Bigger Problem for Remote Work
As I write the bulk of this post, I'm sat at my desk, tucked in a nook in the dining room of the Grade II listed country cottage I rent with my partner. My 2-year-old cocker spaniel is sat in the window in the next room, observing the sheep as
Not All Remote Jobs Are Equal
When I began working remotely full-time in 2015, years of occasional freelancing had skewed my expectations. I'd become convinced life would be greener if I were only freed from the shackles of the office. I was right. Kind of. I've long had issues with the traditional office environment. I'm a