Remote Insights Stumbling Through Producing Our On-Demand Demo Video Videos tend to be beautifully polished but you never see what happens behind the scenes. See how I eventually made our on-demand demo video after some major procrastination.
Support Smarter Both Sides of the Ticket: Learning to Alter My Support Tone During a Pandemic The pandemic has shifted the way people feel & act. Customer support has changed for both the people behind and in front of the ticket.
Support Smarter Why We Stopped Scheduling Product Demo Calls Calls are exhausting and Zoom fatigue is taking over our lives. Here's how we decided to say no to individual product demos and found a better solution for us.
Support Smarter How to Start Understanding Your Knowledge Base Analytics Learn how to start reading analytics and go from understanding whether traffic is going up or down to answering real questions.
Announcements January 2021 Product Updates A totally redesigned dashboard, new stats experience, and better clips mean your HelpDocs subscription just got a neat upgrade.
Support Smarter How We Updated 275 Knowledge Base Aricles in 3 Days Learn how we updated hundreds of knowledge base articles by getting organized beforehand.
Support Smarter What's the Difference Between a Wiki and a Knowledge Base? The differences between Wikis and a Knowledge Base are like a frog and toad. They're both similar but have very contrasting differences.
Support Smarter How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together Wondering whether to go for a Wiki or knowledge base? We think you should choose both.
Support Smarter How We Integrate Knowledge Base Articles into Support Tickets Get the lowdown on how we tackle tickets and improve our knowledge base in the process.
Announcements October Product Updates 2020 Smarter, easier, quicker. This month's upgrades mean you can create better articles faster.
Product Insights The Magic Behind Our Knowledge Base GIFs Come dive into my weird GIF making process where I show you how I create animated images for our knowledge base.
Stories Building My Work Happy Place After being inspired by a podcast I write about my journey of self discovery and how I found happiness building my own work happy place.
Announcements August 2020 Product Updates Powerful new workflow tools mean better articles faster with help.new and the recent articles sidebar. Plus smart new components make your articles more readable.
Support Smarter Saying No to Custom Code: Our Journey Creating Support Scope Working on custom code was a rabbit hole we shouldn't have fallen into. Here's how we found light at the end of the tunnel by managing expectations.
Stories 2500 Kilometers of Support Lisbon to Munich in a couple days. What seemed like a simple road trip started to become a little worrying.
Announcements July 2020 Product Updates Build a knowledge base template without pushing changes live for customers, a knowledge base inspiration gallery, and smarter export options.
Customer Stories Empowering Humans to Take Control of Their Health How a nutrition company is shaping an industry and helping change the way people look at metabolic health.
Support Smarter Why We Don't Assume Pronouns in Customer Support Gendering customers is something many customer support teams do without thinking. Is it time we change our behavior?
Customer Stories Pioneering a Personalized Healthcare Experience: In Conversation with NRC Health Learn how a healthcare company enables better experiences for patients by making sure they have the right data at the right time.
Announcements May 2020 Product Updates Introducing our new Learn Tab, a helpful walkthrough of HelpDocs, and built-in cookie consent.
Remote Insights Trying to Be Productive in a Altered World It's tough to comprehend how different our world is now. Social distancing, lockdowns, face masks, and empty offices. Here's how it's affected my mindset.
Remote Insights Is Your Stay for Business or Pleasure? Hotel life sounds glamorous but the reality sets in when you live in them full-time running a business. Is it business or pleasure?
Announcements January 2020 Product Updates A new way to update without publishing, a fresh login look, and help avoiding duplication.
Support Smarter Getting Video to Work in our Knowledge Base Creating videos for a knowledge base is a unique challenge. Here's how I learnt to make them without professional experience.
Stories 125 Blog Header Images and Counting I’ve always been a creative at heart. Unfortunately, this doesn’t quite match up with my impatience. When I pick up my Apple pencil I’m usually fuming with
