Remote Insights Stepping Off the Startup Treadmill Notifications can become overbearing especially for remote teams. Here's my experience learning to take a step back and focus my time more wisely.
Announcements March 2019 Product Updates It's been a big month for us at HelpDocs. We've started hiring again and already expanded the team (hey team! 👋). We've also shipped tons, as usual. And I hope you love it all as much as I do 🦄✨
Announcements February 2019 Product Updates We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing
Announcements Late 2018 Product Updates Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you
Starting Up Don't Preach to Teach If You Intend to Sell I was reading a blog post earlier from a moderately well known social media company. The post, whilst framed as educational, was almost entirely dedicated to pedaling their wares and
Announcements A Powerful New Text Editor and Dashboard for Everyone If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing
Announcements Say Hello to HelpDocs Articles Inside the Intercom Messenger Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them
Announcements Our New & Improved Slack Integration: Make Your Knowledge Base a Team Sport Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’
Product Insights Why We're Forcing Ourselves to Stop Rebuilding Our Product As a technical founder it's my job to prioritize what to build, what to improve, and what to chuck away. A.k.a managing "the roadmap". When you're
Infinite, Instant & Brand New: October Product Updates This past few months we've been working on some super exciting new HelpDocs features. We're keeping some of them under wraps for now, but I have a few awesome developments
SaaS Insights Why We’re Rejecting Freemium and Building a Sustainable Business Instead Startup pricing’s a touchy subject. Nobody’s quite sure how to do it best. And at the end of the day it’s very dependent on your exact situation.
Announcements New Features for July 🐣 So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well,
HelpDocs Has Acquired Helpman 🎉 I have some exciting news to share with you today. We've made our first acquisition: Helpman! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge
Support Smarter How Surprisingly Good Support Wins Us Customers At HelpDocs we’re kinda great at customer support. If you’ve ever sent us a support request (or just a hello) you’ll have seen this yourself. Almost all
Introducing Multilingual Translation I'm thrilled to announce that HelpDocs now has full support for multiple languages. 🎉 Now you can write your docs in as many languages as you can think of, and your
Knowledge Bases HelpDocs Now Supports Internal Docs We've been building HelpDocs for just over 6 months now. We get dozens of feature requests each day, and one of the most common by far is internal docs. In
Knowledge Bases Create Better Knowledge Base Articles by Using the Magic of GIFs Customer support has evolved in recent times. People want to serve themselves, rather than fill out a form to get in touch. When was the last time you phoned a
We Added 23 Features in 6 Weeks Wow, it’s been a busy few weeks. Our teeny little team’s been beavering away to make the product better than ever, and I’ve got a lot to
How We Took Our Startup from Idea to Paying Customers in 4 Weeks Since we launched HelpDocs 5 months ago I can safely say I’ve learned more than ever before. We’ve taken our fledgling idea from nothing to profitable with over
Product Insights Why Technical Founders Need to Conquer Customer Support When we launched HelpDocs earlier this year there were just the two of us. We ran everything. Product, sales, marketing, support, legal. You name it, we ran it. That’s
A Brand New Look—What We Shipped in September We launched HelpDocs back in April to help make better knowledge and support docs. Since then we've been spending most of our time making the backend services more reliable, faster, and generally better. That means usually our product updates are pretty darn mundane. Bug
Product Insights Why Obsession is Essential for Startup Founders I’ve met a ton of startup founders this year, and I’ve learned a few things about how they tick. One interesting trait that they’ve all had in
Product Insights Why Sharing Your Startup Ideas Online is Usually a Good Thing Back when I was working on my very first startup, I was terrified about sharing my ideas online. We did the whole stealth mode thing. We tried to shroud our
Product Insights Don’t Be Afraid to Make a Good Product With literally hundreds of new ventures being born each day, it’s easy to think that building a startup’s just about slinging together some code and hoping. Throw enough
Knowledge Bases Why Your Startup Needs an Awesome Knowledge Base If you run a startup, I’m guessing you have a public knowledge base. Maybe you call it a support site, or self-service helpdesk, but some way of letting your
