Product Insights Late 2018 Product Updates Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you some much-updated updates
Starting Up Don't Preach to Teach If You Intend to Sell I was reading a blog post earlier from a moderately well known social media company. The post, whilst framed as educational, was almost entirely dedicated to pedaling their wares and establishing the founder
Announcements A Powerful New Text Editor and Dashboard for Everyone If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing letters of complaint
Announcements Say Hello to HelpDocs Articles Inside the Intercom Messenger Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them in front of
Announcements Our New & Improved Slack Integration: Make Your Knowledge Base a Team Sport Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’s not always
Product Insights Why We're Forcing Ourselves to Stop Rebuilding Our Product As a technical founder it's my job to prioritize what to build, what to improve, and what to chuck away. A.k.a managing "the roadmap". When you're working inside the
Infinite, Instant & Brand New: October Product Updates This past few months we've been working on some super exciting new HelpDocs features. We're keeping some of them under wraps for now, but I have a few awesome developments to share with
SaaS Insights Why We’re Rejecting Freemium and Building a Sustainable Business Instead Startup pricing’s a touchy subject. Nobody’s quite sure how to do it best. And at the end of the day it’s very dependent on your exact situation. But the general
Announcements New Features for July 🐣 So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back
HelpDocs Has Acquired Helpman 🎉 I have some exciting news to share with you today. We've made our first acquisition: Helpman! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge base platform. We've
Support Smarter How Surprisingly Good Support Wins Us Customers At HelpDocs we’re kinda great at customer support. If you’ve ever sent us a support request (or just a hello) you’ll have seen this yourself. Almost all our chats are
Introducing Multilingual Translation I'm thrilled to announce that HelpDocs now has full support for multiple languages. 🎉 Now you can write your docs in as many languages as you can think of, and your visitors can choose
Knowledge Bases HelpDocs Now Supports Internal Docs We've been building HelpDocs for just over 6 months now. We get dozens of feature requests each day, and one of the most common by far is internal docs. In fact, some of
Knowledge Bases Create Better Knowledge Base Articles by Using the Magic of GIFs Customer support has evolved in recent times. People want to serve themselves, rather than fill out a form to get in touch. When was the last time you phoned a company to get
We Added 23 Features in 6 Weeks Wow, it’s been a busy few weeks. Our teeny little team’s been beavering away to make the product better than ever, and I’ve got a lot to share with you
How We Took Our Startup from Idea to Paying Customers in 4 Weeks Since we launched HelpDocs 5 months ago I can safely say I’ve learned more than ever before. We’ve taken our fledgling idea from nothing to profitable with over 100 users on
Product Insights Why Technical Founders Need to Conquer Customer Support When we launched HelpDocs earlier this year there were just the two of us. We ran everything. Product, sales, marketing, support, legal. You name it, we ran it. That’s pretty much the
A Brand New Look—What We Shipped in September We launched HelpDocs back in April to help make better knowledge and support docs. Since then we've been spending most of our time making the backend services more reliable, faster, and generally better.
Product Insights Why Obsession is Essential for Startup Founders I’ve met a ton of startup founders this year, and I’ve learned a few things about how they tick. One interesting trait that they’ve all had in common is obsession.
Product Insights Why Sharing Your Startup Ideas Online is Usually a Good Thing Back when I was working on my very first startup, I was terrified about sharing my ideas online. We did the whole stealth mode thing. We tried to shroud our idea in secrecy.
Product Insights Don’t Be Afraid to Make a Good Product With literally hundreds of new ventures being born each day, it’s easy to think that building a startup’s just about slinging together some code and hoping. Throw enough ideas at the
Knowledge Bases Why Your Startup Needs an Awesome Knowledge Base If you run a startup, I’m guessing you have a public knowledge base. Maybe you call it a support site, or self-service helpdesk, but some way of letting your customers help themselves.
