Jake Peters

It's been a big month for us at HelpDocs. We've started hiring again and already expanded the team (hey team! 👋). We've also shipped tons, as usual. And I hope you love it all as much as I do 🦄✨

We're two months into the year already, and we're kicking off in style with some fantastic new updates to your HelpDocs knowledge base. Markdown Blocks We've been asked about writing Markdown in HelpDocs since the very beginning. But we've always been hesitant to add support. There's a few issues with

Between gigantic moderate portions of turkey, pints small glasses of bourbon, and sleeping until noon other festive frivolities, we've been working occasionally tirelessly over the winter break to bring you some much-updated updates to the platform. TL;DR we added a bunch to the text editor, made multilingual more multilingual,

If you’re anything like us you spend a lot of time in text editors. Email, live chat, writing documentation, sending birthday messages to your Gran on Facebook, and writing letters of complaint appreciation to the tax man. You can’t escape them. And if you’re a HelpDocs user

Setting up a knowledge base and keeping it updated is only useful if your customers find and read your docs. One way to make that happen is to place them in front of the customer in handy places. That's why I'm happy to introduce our latest update for Intercom &

Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’s not always given much thought despite it being the first line of help for confused customers or lurking leads.

So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back to monthly product update posts. Or rather irregular posts, anyway. 😩 Why? We've been working on too much