Philip Manavopoulos

February Product Updates: Lighthouse Beta, SSL, and Speed Improvements

Philip Manavopoulos on

Happy second month of the year! February's been a super exciting month for the team. We had our first team retreat in a cold but lovely Madrid. Many burgers & fries were consumed, as well as terrible Spanish exchanged in shops. We had a ton of fun and managed to get a load done for you. Here's the lowdown on what we've shipped. ⛴💝 Lighthouse Beta We're super excited to announce we're working on Lighthouse—a smarter way to help users inside your app. If you're a Pro or Growth customer, we'd love your help in ironing out potential problems before...

Jarratt Isted

Free Knowledge Base Icon Kit for Sketch & Illustrator

Jarratt Isted on

One of the things we've learned over the last year or so is that our customers love customizing their knowledge base and making it look just right. It takes time and effort, but it's always worth it in the end. Trouble is, your designers are probably swamped in work for your product, leaving less time for them to make your knowledge base look awesome. That's why I'm thrilled to release a free knowledge base icon kit for Sketch & Illustrator. Built from scratch, we've created twelve icons in three major categories we've seen our users create the most often. Simply...

Jake Peters

Infinite, Instant & Brand New: October Product Updates

Jake Peters on

This past few months we've been working on some super exciting new HelpDocs features. We're keeping some of them under wraps for now, but I have a few awesome developments to share with you today. 🎉 Subcategory support Yep, we've added support for categories inside other categories. This is our most common feature request by a really large margin. You asked, we listened. Like everything we do at HelpDocs, we've taken our time to launch and done it right. Most knowledge bases support some kinda subcategory, but usually it's a single level. We support infinite nesting. ∞ Why's this so useful? I'm...

Jake Peters

HelpDocs Has Acquired Helpman 🎉

Jake Peters on

I have some exciting news to share with you today. We've made our first acquisition: Helpman! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge base platform. We've been competing for just over a year now, but after looking at both our roadmaps we noticed we were working on much the same features. I connected with the founder, Micheal, recently for a chat about both our startups. Since our roadmaps were so similar, it made sense to stop competing and instead consolidate our efforts. That's when the topic of an acquisition came up. Since we're...