Jarratt Isted

Why We Send Prospects to Competitors If We're Not a Good Fit

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As a customer it can often feel like the person on the other end of the line or more appropriate these days—messenger, doesn’t have your best interests at heart. No matter if you’re a good fit for their product or not, you’re going in their funnel and whatever you say, the product is just perfect for your use case. It can almost make getting in touch feel like a pointless task and that perhaps you should skip the debacle and try everything until you find a product that feels right. For better or worse, we’ve...

Jarratt Isted

Custom Template Changes, Infrastructure Improvements, and a Guide: March Product Updates

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With Easter having come and gone, it's been a crackin' year for us so far. But cracking isn't something we want with our service, so this month's updates are mostly about infrastructure upgrades. No yolk. HelpDocs has grown to serving millions of docs a month so we've been hatching a plan to make that scale for the long term. 🐣 But it's not all about our infrastructure. We've made it easier for custom templates to be built and released our first guide. So hop along the post to hear more about what we've been up to. Custom templates are now in...

Jarratt Isted

Introducing Our First Guide: Building a Knowledge Base from Scratch

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It’s easy to leave setting up a knowledge base at the bottom of your to-do list. Or y’know, assign that one to another teammate. No biggie. 🤨 Like an author getting started on their next novel, writing and organizing a knowledge base can be a daunting, confusing task. Thinking about how to fit everything into neat little buckets of information that everyone can understand could make you break a sweat on your brow. Besides, do you even need a knowledge base? Is it too early? What if customers don’t use it? Am I overthinking this?! These are all...

Jarratt Isted

Organizing Our First Company Retreat as a Bootstrapped Remote Startup

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For us the benefits of being a remote company are obvious. You can work when and where you’re most comfortable, you’re able to travel or spend time with family, and you can skip the office politics. But despite software making it easier than ever to feel connected while being thousands of miles away from one another, it’s always nice to get some face-to-face time. Striking up random conversations about different topics just doesn’t happen as spontaneously over Slack, and getting to know one another a little better is always helpful. That’s why we made it...