Jarratt Isted

A Sleighful of Goodies: December Product Updates

Jarratt Isted on

With the holiday season well into swing, we thought we'd wrap up 2017 with a right cracker. We've been busy little elves, shipping sleighing a sack full of integrations, optimising the app, and making a host of other improvements behind the workshop. ⛄️ A trio of new integrations HelpDocs is all about being able to keep your help center separate, so we love shipping new integrations. This way, you can connect up even more useful tools without having to commit to just one. elevio A help center is only useful if customers know about it. Linking to it from your app...

Jarratt Isted

Lending a Helping Hand Inside the Classroom

Jarratt Isted on

We've all got cherished memories from our few first years at school. Learning the alphabet, making the difficult decision between having milk or juice as a snack, and creating far too much mess with PVA glue. But I'm sure you never thought about how much hard work your teachers put in to keep an eye on your progress. Keeping track of pupils, their results, and whether they need extra help to get back on track takes a lot of work—and usually too many spreadsheets to bear. This is where Insight comes in, stopping many school teachers from getting lost...

Jarratt Isted

Shredding off 25% Support Load to Self-Serve

Jarratt Isted on

Solvo helps over 5.5 million people in the Netherlands find, compare, and book medical specialists every month. By showing reliable medical information in a clear language, the company matches up patients with a specialist that will aid them on their way to better health. They take pride in constantly improving their product and making sure it's inline with their customers' needs. Part of that cycle is making sure their documentation is in order and is as useful as possible. Before using HelpDocs, the team thought about whether to invest resources into building their very own support site. They needed...

Jarratt Isted

How Being Rejected By Multiple Startup Accelerators Actually Helped Us

Jarratt Isted on

If you're anything like we are as startup founders, you'll have considered joining an accelerator program. At least once. I mean, it seems like a great deal, right? You get some money, some mentorship, and the chance to pitch a group of investors looking for the next big thing™️. And you only have to give up a sliver of equity in return. First, though, you have to battle through the application process. Fill in some forms, record some videos (unprofessionally), do a couple interviews, maybe hop on a flight. Then you get accepted. Or not. We've been rejected at various...