Jake Peters

Our New & Improved Slack Integration: Make Your Knowledge Base a Team Sport

Jake Peters on

Let’s face it, being in charge of your company’s knowledge base can often feel like a lonely job. While getting help documentation up to scratch is essential, it’s not always given much thought despite it being the first line of help for confused customers or lurking leads. It’s an after thought for teams, but we think there’s a reason for that. You see, most docs are built in silo. You have to log in, write your docs, and make the effort to keep your team updated about what’s going on. It requires a lot...

Jake Peters

Why We're Forcing Ourselves to Stop Rebuilding Our Product

Jake Peters on

As a technical founder it's my job to prioritize what to build, what to improve, and what to chuck away. A.k.a managing "the roadmap". When you're working inside the product day-to-day, just how do you decide what needs the most attention? We're a bootstrapped team of three so our resources are pretty slim. And while we're laser-focused on building and shipping great product, we're also perfectionists. I've learned in the last few years that this combination can be deadly. I'm sure I can't be the only maker that sees their product and just wants to improve what's already...

Jake Peters

Infinite, Instant & Brand New: October Product Updates

Jake Peters on

This past few months we've been working on some super exciting new HelpDocs features. We're keeping some of them under wraps for now, but I have a few awesome developments to share with you today. 🎉 Subcategory support Yep, we've added support for categories inside other categories. This is our most common feature request by a really large margin. You asked, we listened. Like everything we do at HelpDocs, we've taken our time to launch and done it right. Most knowledge bases support some kinda subcategory, but usually it's a single level. We support infinite nesting. ∞ Why's this so useful? I'm...

Jake Peters

Why We’re Rejecting Freemium and Building a Sustainable Business Instead

Jake Peters on

Startup pricing’s a touchy subject. Nobody’s quite sure how to do it best. And at the end of the day it’s very dependent on your exact situation. But the general consensus is to just double your prices. Marc Andreessen answered questions from Atlas startups: https://t.co/K4PbNSo9vv My favorite bit of advice was regarding SaaS pricing. pic.twitter.com/Ae6e4GCYH7— Patrick McKenzie (@patio11) July 13, 2017 Recently we did (almost) just that, and released a couple new plans with slightly different features, and a little higher pricing. Our metrics all improved: higher ARPU, less support/...