Jake Peters

Infinite, Instant & Brand New: October Product Updates

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This past few months we've been working on some super exciting new HelpDocs features. We're keeping some of them under wraps for now, but I have a few awesome developments to share with you today. 🎉 Subcategory support Yep, we've added support for categories inside other categories. This is our most common feature request by a really large margin. You asked, we listened. Like everything we do at HelpDocs, we've taken our time to launch and done it right. Most knowledge bases support some kinda subcategory, but usually it's a single level. We support infinite nesting. ∞ Why's this so useful? I'm...

Jake Peters

Why We’re Rejecting Freemium and Building a Sustainable Business Instead

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Startup pricing’s a touchy subject. Nobody’s quite sure how to do it best. And at the end of the day it’s very dependent on your exact situation. But the general consensus is to just double your prices. Marc Andreessen answered questions from Atlas startups: https://t.co/K4PbNSo9vv My favorite bit of advice was regarding SaaS pricing. pic.twitter.com/Ae6e4GCYH7— Patrick McKenzie (@patio11) July 13, 2017 Recently we did (almost) just that, and released a couple new plans with slightly different features, and a little higher pricing. Our metrics all improved: higher ARPU, less support/...

Jake Peters

New Features for July 🐣

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So, you might remember we recently switched to seasonal product updates (check out our Spring update). We made a big deal about not doing monthly updates, yada yada yada. Well, now we're back to monthly product update posts. Or rather irregular posts, anyway. 😩 Why? We've been working on too much awesome stuff not to share, that's why! So hold on tight, here's what we launched this past couple months. Smart 404 pages My favorite feature out of everything we've launched this month's gotta be smart 404 pages (or smart fours as we call them internally). If you've moved to HelpDocs...

Jake Peters

HelpDocs Has Acquired Helpman 🎉

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I have some exciting news to share with you today. We've made our first acquisition: Helpman! The story so far Helpman was a direct competitor to HelpDocs—another hosted knowledge base platform. We've been competing for just over a year now, but after looking at both our roadmaps we noticed we were working on much the same features. I connected with the founder, Micheal, recently for a chat about both our startups. Since our roadmaps were so similar, it made sense to stop competing and instead consolidate our efforts. That's when the topic of an acquisition came up. Since we're...